Client Support Specialist

The Client Support Specialist acts as a key point of contact for clients and internal teams, ensuring smooth communication, timely issue resolution, and excellent service delivery. This role enhances client satisfaction by providing responsive support, tracking client needs, and helping to strengthen long-term relationships.

Key Responsibilities:

Respond promptly and professionally to client inquiries via email, phone, and messaging platforms

Provide support and updates to clients regarding project status and deliverables

Collaborate closely with internal departments (creative, production, strategy, accounts) to address client needs

Track and monitor client requests, ensuring timely follow-up and resolution

Maintain accurate records of client interactions and communications

Assist with onboarding new clients and support transition to internal teams

Identify opportunities to improve the client experience and contribute ideas for service enhancements

Uphold BMF’s standards of professionalism and client care

Qualifications:

Previous experience in client support, account coordination, or customer service

Excellent communication skills—both written and verbal

Strong interpersonal skills with a client-focused mindset

Ability to manage multiple client interactions and priorities with professionalism

Proficiency with office tools (Microsoft Office, Google Workspace) and communication platforms

Comfortable working in a dynamic, fast-paced creative agency environment

Skills & Attributes:

Detail-oriented with strong organizational abilities

Problem-solver with a proactive approach

Team player with a positive attitude

Professional and client-centric demeanor