Pega System Architect (CSSA/ CSA) - Production Support

We are seeking a hands-on Pega Certified Senior System Architect (CSSA) to join our dynamic team focused on sustainment and production support of live Pega applications. If you excel at incident triage, root-cause analysis, and improving operational stability, we want to hear from you!

Key Responsibilities:

• Triage, investigate, and resolve production incidents and high-priority defects for Pega applications.

• Perform root-cause analysis (RCA), document findings, and drive corrective actions to prevent recurrence.

• Implement configuration fixes, rule changes, data fixes, and small enhancement requests in a controlled, auditable manner.

• Manage and apply Pega hotfixes, patches, and emergency promotions, coordinate with release management for scheduled changes.

• Maintain rulesets, versioning, and housekeeping to reduce technical debt (e.g., pruning unused rules, streamlining rules).

• Monitor platform health (logs, JVM, queues, search/index status) and respond to alerts; tune performance and memory/caching as needed.

• Work closely with middleware/infra teams (WebSphere/Tomcat, DBAs, networking) to resolve integration and runtime issues.

About You:

• Pega CSSA certification required.

• Proven experience in production support and operational troubleshooting of Pega applications.

Security Clearance Requirement: Given the secure nature of this role, we are seeking candidates who are Australian Citizens with an active security clearance.

This requirement ensures that all team members are cleared to handle sensitive information and contribute to maintaining the highest standards of security in our operations.

On-call and Shift Expectations: Our positions are primarily focused on managed services, meaning you will be responsible for maintaining and improving our clients' IT systems (Applications and Infrastructure). Flexibility and adaptability are key, as you may be required to work in shifts to provide continuous support. Additionally, you may need to be on call to address incidents promptly and perform after-hours deployment activities as needed. Your ability to effectively manage these responsibilities will be crucial to ensuring the seamless operation of our services and client satisfaction 

We are a WORK180 Endorsed Employer, to see our benefits and policies click here. 

Accenture Progressive Employee Benefits -To view our Progressive Employee Benefits covering Health, Wellbeing, Progressive Leave Options, Sustainability click on the link below. 

Progressive Employee Benefits – Australia 

Benefits of working at Accenture:

• 18 weeks paid parental leave

• Long & short-term career break opportunities

• Structured career development program

• Local and international career opportunities.

• Certified as a Family Inclusive Workplace™

• Flexible Work Arrangements - centered around Accenture’s Truly Human ethos and our commitment to supporting the health and wellbeing of our people.

• We are proud to be in the top 3 of last year’s Diversity & Inclusion Index!

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About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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