Senior Support Technician

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

Mission:
CenTrak is seeking an experienced Customer Support Technician to be a part of CenTrak’s Technical Support Department, responsible for providing technical and analytical project support for Real-Time Location projects. This is an opportunity to join a world-class team. You will be working in a highly collaborative environment, coordinating with a cross-functional team from engineering, product development, operations, and customer support to deliver an outstanding product. The individual who fills this position must be proactive and possess a desire to succeed in a challenging environment. Strong attention to detail and a high sense of urgency are essential. Customer Support Technician will report to the Support Manager.

Responsibilities:

• Provide technical and analytical support for government and commercial technical issues and projects

• Manage customer escalations and manage client satisfaction

• Lead customer technical discussions and mentor internal peers

• Ability to work flexible hours (outside business hours and weekends) on-call basis.

• Ability to work under pressure and independently with significant attention to detail.

• Work with customer IT personnel to validate server/VM specs, SQL Server connectivity, multiple data feeds, SSL certificates and provide troubleshooting guidance for software installs and server migrations

• Be able to coordinate issues and tasks across multiple teams

Foundational Skills:

• Listening

• Creative thinker

• Decision making acumen

• Problem solver

• Take responsibility and is accountable for performing a task at a high level

• Demonstrates personal integrity & honesty

• Written and Verbal Communications

Core Competencies:

• Superb interpersonal communication skills

• Able to interpret and disseminate information

• Able to prepare basic reports and use of the appropriate mode of communication.

• Comfortable with technology and the use of standard Microsoft office programs and networks.

• Customer / Client service orientation. Driven to meet or exceed consumer expectations of being flexible on working outside normal business hours.

• Knowledge of Computer Networking, IT Infrastructure, and Microsoft Servers (Required).

• Understanding of SQL Relational databases, SQL querying, and client tools like SQL Server Management Studio (Required).

• Ability to perform well under pressure, adapt to change, and meet deadlines in a fast-paced environment.

Experience and Education:

• Minimum: Bachelor’s degree in Rngineering, Networking and/or Project Management, Information Technology or Information Systems

• 3+ years' experience in a technical support role

• Familiarity with Hospital Information Technology Preferred

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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