UTS -Temporary Concur Support Desk Associate (remote) at UNC Chapel Hill
UNC-Chapel Hill
Full-time
Remote
United States
Support
Position Summary
The primary purpose of this role includes but is not limited to: serve as a member of the team. The position will be the central campus resource for questions and assistance regarding the use of the Concur Request & Expense System. This position provides exceptional customer service and acts as an expert travel expense reconciliation resource at the University. This position will ensure compliance with university travel & expense policies and regulations through education efforts and will provide expert guidance on travel expense-related topics. Travel Services supports an end-to-end travel program that includes pre-travel approval, travel booking, expense reimbursement, and the reconciliation of university-provided payment methods. The mission of the team is to deliver exceptional customer service, support, and training; provide timely reimbursement processing; and ensure compliance with University Policies, State of North Carolina Policies, and Federal Policies as applicable.
Required Qualifications, Competencies, And Experience
Ensure compliance with university travel and expense policies and regulations through educational efforts. Provide expert guidance on travel and expense-related topics. Respond to inquiries via phone, email, and support ticket submissions. Coordinate ad-hoc trainings or support sessions via Zoom or Teams. Ensure travel authorizations, advances, and expense reports are accurate, timely, and efficiently processed. Compute and verify travel-related expenses for accuracy. Assist campus users with the preparation and review of expense reports. Work with campus constituents to resolve complex travel expense reconciliation issues. Promote understanding and adherence to university travel policies through ongoing education and communication efforts.
Preferred Qualifications, Competencies, And Experience
Experience with Concur Travel Software SAP Concur
Work Schedule
Monday – Friday; 40 hours/week (remote)
The primary purpose of this role includes but is not limited to: serve as a member of the team. The position will be the central campus resource for questions and assistance regarding the use of the Concur Request & Expense System. This position provides exceptional customer service and acts as an expert travel expense reconciliation resource at the University. This position will ensure compliance with university travel & expense policies and regulations through education efforts and will provide expert guidance on travel expense-related topics. Travel Services supports an end-to-end travel program that includes pre-travel approval, travel booking, expense reimbursement, and the reconciliation of university-provided payment methods. The mission of the team is to deliver exceptional customer service, support, and training; provide timely reimbursement processing; and ensure compliance with University Policies, State of North Carolina Policies, and Federal Policies as applicable.
Required Qualifications, Competencies, And Experience
Ensure compliance with university travel and expense policies and regulations through educational efforts. Provide expert guidance on travel and expense-related topics. Respond to inquiries via phone, email, and support ticket submissions. Coordinate ad-hoc trainings or support sessions via Zoom or Teams. Ensure travel authorizations, advances, and expense reports are accurate, timely, and efficiently processed. Compute and verify travel-related expenses for accuracy. Assist campus users with the preparation and review of expense reports. Work with campus constituents to resolve complex travel expense reconciliation issues. Promote understanding and adherence to university travel policies through ongoing education and communication efforts.
Preferred Qualifications, Competencies, And Experience
Experience with Concur Travel Software SAP Concur
Work Schedule
Monday – Friday; 40 hours/week (remote)