Administrative Assistant 2

The Iowa Department of Inspections, Appeals, and Licensing (DIAL) is seeking a highly motivated, skilled, solution-oriented, and enthusiastic individual to join as a Licensing Coordinator within our Licensing Division at our central office near Valley Junction in Des Moines, Iowa.

Who We Are

DIAL’s mission is to Achieve Compliance through Education, Regulation, and Due Process for a Safe and Healthy Iowa. Our goal is to be an effective, efficient and approachable regulatory agency. DIAL is a multifaceted regulatory agency charged with protecting the health, safety, and well-being of Iowans, and is comprised of eight core operational divisions: Administrative Hearings, Building & Construction, Health & Safety, Investigations, Labor/OSHA, Licensing, Workers’ Compensation, and Administration.

What We're Seeking

The successful candidate for this fast-paced position is a motivated, organized, and detail-focused individual. Applicants

should have a proven track record of completing tasks on a strict deadline, sound judgment and decision making ability, and have excellent customer service skills.

Desired qualifications include:

· A self-motivated, quick learner who is able to navigate licensure requirements proficiently.

· Great attention to detail and a high level of organizational skill.

· Excellent written and oral communication skills.

· Comfort with responding to a high volume of inquiries and prioritizing clerical work.

· Experience working with diverse populations in a team environment.

· Commitment to providing a high-quality service.

· Displays high standards of professional and ethical conduct.

What You'll Do:

· Trains and instructs employees across the bureau.

· Management of background check process.

· Collaborate with review committee on criminal history reviews.

· Super user for databases.

· Review and process license and registration applications for assigned board(s).

· Collect and analyze information to assess processes and procedures across bureau.

· Collaborates with leadership and key staff to create standard operating procedures.

· Maintain current knowledge of changing laws, rules, regulations, and procedures.

· Create documents such as training guides, standard operating procedures and other guidance documents.

· Provide backup and assistance to other staff members as needed.

· Create metrics for evaluating work.

· Licensing reporting for leadership.

· Organize and oversee records of a confidential, complex or otherwise sensitive nature.

· Assist visitors and callers to provide technical help on licensing applications.

What We Offer

When you join DIAL, you help to make Iowa safer and healthier, while enjoying an outstanding benefits package! In

addition to providing a positive work environment, we offer a great compensation package for all our full-time employees, including:

· Robust benefits, including excellent health, dental, life and vision insurance.

· Teleworking options after the first six months.

· Generous paid time off, including vacation, paid holidays, and sick leave accrual.

· Opportunities for professional development.

· Flexible Spending Accounts for medical and dependent care.

· Iowa Public Employee Retirement System (IPERS) Retirement Package.

· Optional 401A plan with employer contribution.

· Retirement Investors Club (Employer Sponsored Retirement Plan).

· Employee Assistance Program for support when you need it most.

· Access to an on-site employee fitness center.

· Employee Discount Programs from a variety of vendors (vision, cellular, fitness, and more).

· For additional information on benefits click here.

· Excited to pursue the next step in your career? Apply today!

· Background check required.

E-Verify and Right to Work

The State of Iowa participates in E-Verify, a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federal Right to Work laws, which protect employees’ rights to work without being required to join a labor organization. For more information, please visit www.e-verify.gov

Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:

1. Graduation from an accredited four-year college or university with a bachelor's degree in any field, and experience equal to one year of full-time administrative support (e.g., screening visitors and callers; opening/distributing mail, typing/proofing documents, letters, and reports; organizing files; scheduling meetings/appointments; arranging travel; processing travel claims; ordering supplies/equipment) or technical support work (e.g., determining budget, personnel, and equipment needs; compiling/evaluating statistical, historical, economic, business, financial or technical program data; interpreting or securing compliance with laws, rules and regulations; reviewing operating records/reports and evaluating their effectiveness).
2. A total of five years of education and/or full-time experience (as described in number one) where thirty semester hours of accredited college or university course work in any field equals one year of full-time experience.
3. Current, continuous experience in the state executive branch that includes experience equal to 12 months of full-time work as an Administrative Assistant 1.