Administrative Assistant 2, Open Records (00058483)

The Georgia Department of Community Health (DCH) is one of Georgia's four health agencies serving the state's growing population of over 10 million people. DCH serves as the lead agency for Medicaid, oversees the State Health Benefit Plan (SHBP) and Healthcare Facility Regulation, impacting one in four Georgians.

Through effective planning, purchasing and oversight, DCH provides access to affordable, quality health care to millions of Georgians, including some of the state's most vulnerable and under-served populations. Six enterprise offices support the work of the agency’s three program divisions. DCH employees are based in Atlanta, Cordele and across the state. 

DCH is committed to providing superior Customer Service and Communication, embracing Teamwork and fostering Accountability to ensure that our internal and external customers and stakeholders feel included, respected, engaged and secure.

Under general supervision, the position of Administrative Assistant 2 for the HFRD Open Records Unit performs a wide range of office administration duties for assigned functions or program areas. Duties may be complex in nature and may involve access to confidential information. This position may research, investigate, and/or resolve program data or issues. This position may also draft documentation, reports, or presentations. This position represents the assigned program or unit, providing information and assistance to internal and external customers. Additionally, this position may perform the job duties listed below.

• Performs a detailed review and analysis of responsive records before disclosure to remove/redact any exempt content such as trade secret data or protected health information.
• Reviews and analyze requests for public records from attorneys, the media, and other parties.
• Review requests for completeness and clarity; follow up with requests for additional details if needed.
• Acknowledge receipt of requests within required timelines and maintain communication with requestors regarding status.
• Identify, locate, and gather responsive documents from electronic databases, file archives, and department contacts.
• Coordinate with relevant departments to obtain required records in a timely manner.
• Review records for exempt or confidential information; apply appropriate redactions following legal guidelines.
• Ensure all records responses comply with state and federal transparency laws, retention schedules, and privacy regulations.
• Collaborate with legal counsel to resolve questions regarding exemptions, legal holds, or sensitive information.
• Maintain up-to-date knowledge of public records laws, agency policies, and procedural changes.
• The work includes operating standard office equipment (computer, printer, fax, telephone).
• Reviews and analyzes requests for public records from attorneys, the media and other parties.
• Provide courteous service while balancing transparency with confidentiality requirements.
• Prepare and send official correspondence, fee estimates, and final responses to requestors.
• Assist with special projects, audits and records management initiatives as assigned.
• Assist the Legal Secretary with demand letters which include drafting and reviewing for accuracy and completeness.
• Conduct quality control checks of documents uploaded and processed in Laserfiche and Gales Portal to ensure compliance with departmental standards.
• Receive and process open records payments received in the legal mailbox.

• Demonstrated ability to produce high quality documentation with attention to detail.
• Strong communication and writing skills.
• Strong organizational and time management skills.

Note: The above job description represents the general nature, primary duties, responsibilities, and qualifications for the work performed by employees within this job but is not a comprehensive and exhaustive list. Employees may be required to perform other duties as assigned, and specific duties, responsibilities, and activities within the core nature of the job may change at any time with or without notice. Employees must be able to perform the essential functions of the job, as specified by the employing entity, with or without reasonable accommodation.

EARN MORE THAN A SALARY!

In addition to a competitive salary, the Georgia Department of Community Health offers a generous benefits package, which includes employee retirement plan; paid holidays annually; vacation and sick leave; health, dental, vision, legal, disability, accidental death and dismemberment, health and child care spending account.

Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered, but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for next steps in the selection process. Applicants who are not selected will not receive notification. 

THIS POSITION IS SUBJECT TO CLOSE AT ANY TIME ONCE A SATISFACTORY APPLICANT POOL HAS BEEN IDENTIFIED. APPLICATIONS WITHOUT WORK EXPERIENCE LISTED WILL NOT BE CONSIDERED. CURRENT GEORGIA STATE GOVERNMENT EMPLOYEES WILL BE SUBJECT TO STATE PERSONNEL BOARD (SPB) RULE PROVISIONS. THE POSITION MAY BE FILLED AT A LOWER OR HIGHER POSITION LEVEL.

This position is unclassified and employment is at-will. Candidates for this position are subject to a pre-employment background history and reference check.

For more information about this job and other career opportunities with DCH, please visit our Careers Page: https://www.governmentjobs.com/careers/dchga.