Administrative Support Assistant 3

The Iowa Department of Health and Human Services (HHS), Division of Community Access, Bureau of Eligibility Determinations, Rent Reimbursement is seeking an Administrative Support Assistant 3 to join our team! 

The Administrative Support Assistant is responsible for provide quality assurance and technical support to other workers in the assigned unit(s) to ensure mail and documents that are sent from remote workers to unit printers for the Assigned Programs. Responsible for communicating with remote workers to trouble shoot and ensure the correct documents were printed. Responsible for assisting with assignment of program applications. Responsible for reporting data from logs and quality assurance of documents. 

Responsible for assigned program email inbox(s). This entails Managing all emails that come into the assigned email box; Acting on non-eligibility changes; Answer general policy questions; Troubleshooting inquiries; Responding to inquiries; Distribute misdirected emails to other HHS Units and other State Agencies; Uploading emails daily into IM and Unit Electronic processing lists. Responsible for tracking, logging, and various monthly reports regarding Customer contacts. 

In conjunction with unit leadership/supervisors coordinating office operations. Completing Payroll Reviewer responsibilities for assigned unit(s); and Ordering/maintaining supply and forms inventory. All other administrative duties as assigned.

Benefits

Working for the State of Iowa comes with its perks. In addition to a competitive salary, you'll enjoy a comprehensive benefits package designed to support your well-being and professional growth:

• Health, Dental, and Vision Coverage: Health and dental insurance packages to keep you and your family healthy at a low cost with outstanding coverage!
• Paid Time Off: Take time to recharge with paid time off, including vacation (96 hours/year to begin, increasing with years of service), sick leave (144 hours/year), and paid holidays (9 days/year).
• Retirement Plans: Participate in retirement plans such as IPERS (employees contribute 6.29% and the State of Iowa contributes 9.44%) as well as our Retirement Investors Club (RIC), Employer Sponsored Retirement Plan (the State of Iowa matches dollar for dollar up to $75/month).
• Flexible Spending Accounts: Take advantage of flexible spending accounts for medical and dependent care expenses.
• Insurance Coverage: Benefit from life insurance and free long-term disability insurance for added peace of mind.
• Employee Assistance Program: Access resources and support through our Employee Assistance Program for personal and professional challenges.
• Employee Discount Programs: Enjoy discounts on a variety of goods and services through our employee discount programs. 

For additional information on benefits click here.

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Background Checks

Applicants will be required to complete a background check to be considered for this position. 

The State of Iowa is an EEO/AA Employer

HHS values those with “lived experience” and encourages adults who were fostered as youth, foster parents, and/or parents who were in the DHS system to apply. Minorities, women, persons with disabilities and veterans are encouraged to apply (Hearing and Speech Impaired – Relay Iowa 1-800-735-2942 TDD).

Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:  

1. Two years of full-time work experience in general office, clerical, data entry/processing, or related work.
2. A total of two years of education and/or full-time experience (as described in number one), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.
3. Current, continuous experience in the state executive branch that includes six months of full-time work as an Administrative Support Assistant 2 or eighteen months of full-time work as an Administrative Support Assistant 1.