Application Support Analyst - Implementations

The Application Support Analyst – Implementations is a key contributor to ensuring the stability and success of business-critical applications while driving pharmacy onboarding and offboarding processes. This role encompasses system configuration, validation, and deployment across multiple platforms, as well as troubleshooting technical issues to maintain seamless operations. The analyst works closely with cross-functional teams- including Implementation, IT Administration, Development, Operations, and Helpdesk- to align project timelines and deliver high-quality solutions in a dynamic environment.
In addition to technical support, this position involves user acceptance testing, end-user training, and the creation of detailed documentation for workflows and system changes. The analyst actively identifies opportunities for process improvement and contributes to performance initiatives that enhance operational efficiency. Ideal candidates possess a strong understanding of pharmacy workflows, experience in application support and implementation, and the ability to communicate effectively with both technical and non-technical stakeholders.

Position Location

This is a remote-based position within the Continental US.

Who We Are

VytlOne is the nation’s only independent, fully integrated total pharmacy solutions partner. We lead with integrity, offering mission-driven hospitals, health systems, health centers, and employer partners a smarter way to unlock revenue, growth, and better outcomes. Our innovative model combines customized pharmacy management, 340B program expertise, specialty pharmacy, and PBA/PBM solutions—delivering excellence through tailored strategies and collaborative partnerships. At VytlOne, we’re not just transforming pharmacy—we’re making a purposeful impact on the communities we serve.

Why Choose a Career at VytlOne?

At VytlOne, our purpose is at the heart of everything we do. People join us not just for a job, but to be part of something bigger—where their work truly matters. We foster a culture of authenticity, where you’re encouraged to be yourself and a place to grow, collaborate and make an real difference. With over 1,600 passionate professionals across nearly every U.S. state, we operate as One Team, united by a bold mission and a spirit of innovation. Here, you’ll find a place where your ideas are heard, your contributions are valued, and your career can thrive.

• Configure and validate pharmacy implementation setups, including testing and deployment of service packs and systems such as Guardian Rx, Caretend, WCS, RDS, Point of Sale, HL7 services, and VytlOne bolt-ons.
• Monitor and troubleshoot issues during pharmacy onboarding and offboarding, identifying and recommending process improvements.
• Diagnose and resolve application and software issues across servers, databases, and desktop environments.
• Participate in after-hours support rotation for Pharmacy Operations Services Helpdesk (post-5 PM weekdays, weekends) and assist with scheduled change controls to validate production owner testing for IT, Admin, and Operations teams.
• Accurately track time for CapEx, OpEx, and AddBack across all projects, including pharmacy implementations, closures, UAT, and other initiatives.
• Develop and deliver end-user training programs and create clear, comprehensive documentation for workflows, system changes, and business processes.
• Provide training and assistance for new pharmacy opening, which occasionally will be on site.
• Participate in user acceptance testing and validation of new system functionality and releases.
• Provide comprehensive end-user support and collaborate with cross-functional teams to resolve technical and operational issues.
• Contribute to departmental initiatives, including performance improvement, and lead efforts to enhance team efficiency, knowledge sharing, and operational effectiveness.
• Undertake special projects as needed.

Education:

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, Healthcare Informatics, or a related field.
• Pharmacy Technician Certification preferred.

Experience:

• 2-4 years of experience in application support, system implementation, or IT operations.
• Hands-on experience with user acceptance testing, troubleshooting software issues, and creating documentation/training materials.
• Experience in pharmacy systems or healthcare technology environments.
• Familiarity with Pharmacy Operations, PBM processes and healthcare interface standards (HL7, NCPDP D.0).
• Exposure to SDLC concepts and tools such as Jira and Confluence.

Knowledge, Skills, and Abilities:

• Strong understanding of pharmacy workflows and operational processes.
• Competence in triaging software issues, providing detailed escalation recommendations for timely resolution.
• Familiarity with application development and implementation processes.
• Knowledge of Pharmacy Operations workflows and healthcare interface standards (e.g., HL7, NCPDP D.0) is highly desirable.
• Experience performing user acceptance testing (UAT) and validating application functionality.
• Ability to develop clear and comprehensive training materials and workflow documentation.
• Experience delivering end-user training sessions and supporting adoption of new systems.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) for documentation and reporting.
• Working knowledge of Atlassian tools, including Confluence and Jira, for documentation and issue tracking.
• Basic understanding of Software Development Life Cycle (SDLC) principles.
• Strong organizational skills with the ability to prioritize and execute tasks effectively in a fast-paced, high-pressure environment.
• Excellent verbal and written communication skills, with the ability to convey technical and non-technical information clearly to diverse stakeholders across healthcare, IT, and administrative teams.

WE OFFER

At VytlOne we offer a diverse and inclusive work culture that supports a flexible work model in a collaborative, innovative team-oriented environment. You’ll work with a mission-driven organization focused on improving healthcare outcomes.

Enjoy competitive compensation, a comprehensive health benefits package, and a supportive team environment including:

• Comprehensive mental health and wellbeing resources
• Nationwide Blue Cross Blue Shield PPO with employee-friendly plan design, including a $850 individual annual medical deductible and $25 office visit copays, with low biweekly premiums
• Company-paid basic life/AD&D, short-term and long-term disability insurance
• Rx, dental, vision, other voluntary benefits, and FSA
• Employer-matched 401k Plan
• Industry-leading PTO plan
• And more!

Join us and help build the future of pharmacy care – better outcomes, stronger margins, and healthier communities.

FOR MORE INFORMATION:

VytlOne Website VytlOne LinkedIn

VytlOne (formerly Maxor) is an EOE, including disability/vets