Application Support Engineer - 12 Month FTC
SmartestEnergyWhy should I apply?
This is an opportunity to make a real difference to the success of our company by delivering high quality troubleshooting, support and monitoring of business critical applications
How will I spend my time in this role?
Provide 2nd and 3rd line support for applications within the UK energy sector;
Take ownership of assigned tickets, ensuring technical accuracy and timely resolution of issue and service requests;
Assess and triage incoming tickets and distribute to the appropriate team members;
Collaborate with business users, project managers, third parties and other stakeholders as required to troubleshoot and resolve application-related issues;
Proactively manage incident, problem, and change requests;
Perform root cause analysis and recommend permanent fixes to recurring issues, implementing them personally where possible;
Monitor, maintain, and optimise application performance and availability, minimising system downtime;
Ensure compliance with UK energy sector regulations and standards in all activities;
Stay up-to-date with emerging technologies and sector trends to propose innovative solutions and continuous improvement initiatives.
What skills/experience do I need to be successful?
Experience in application support or a related role;
Previously supported enterprise applications (e.g. CRM, billing systems).
What sets us apart?
Global Impact: With offices in the UK, US, and Australia, and plans for further expansion, you'll be part of a dynamic, globally-minded team, with opportunities to explore new markets and make a difference on a global scale.
Flexible Working: Embrace the freedom to work from anywhere in the world for up to 30 days a year. We prioritize work-life balance, recognizing that your well-being matters. Find out more here.
Commitment to Diversity and Inclusion: We celebrate our diverse culture and value individuals irrespective of background, disability, religion, gender identity, sexuality, or ethnicity. Join a team where diversity is not just welcomed but celebrated as a key driver of growth and innovation.
What does hybrid working mean to us?
Hybrid working typically means 2 days in the office location listed on this advert and 3 days working at home each week. Some occasional travel to our other offices may be required.
What happens next?
Once we receive your application, it will be reviewed by a human – no bots here! The average process typically takes around 2-3 weeks, with 2 stages of video interviews using Teams. However, this can vary depending on the role. We may invite you for a face-to-face meeting or require only 1 video interview. If you have any questions or need support, our Recruitment Team is here to assist you.
Ready to join us on our journey to digitise, decarbonise, and localize the future of energy? Apply now.
We're committed to making the application process easy and comfortable. Let us know how we can help you with any reasonable adjustments that can be tailored to your needs. At the bottom of each of our adverts you can find one of our recruitment teams' contact details. Please reach out so we can discuss with you further.