Application Support Engineer - Teladoc Telehealth Platform

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Systems Integration Advisor to join our team in Frisco, Texas (US-TX), United States (US).

Job Description:
Application Support Engineer - Teladoc Telehealth Platform

Job Summary
We are seeking an experienced Application Support Engineer to provide operational support, monitoring, troubleshooting, and maintenance for the Teladoc Telehealth Platform and its integrations. The ideal candidate will be responsible for ensuring platform availability, resolving incidents, supporting business users, monitoring interfaces, and coordinating with infrastructure, integration, and vendor teams to maintain a seamless virtual care experience.

Experience

• 5+ years overall IT experience
• 2+ years supporting telehealth, healthcare applications, digital health platforms, patient engagement systems, or virtual care solutions

Key Responsibilities

• Application Support
• Provide L2/L3 support for Teladoc and related telehealth applications.
• Monitor platform health, user experience, and transaction processing.
• Troubleshoot application issues and perform root cause analysis.
• Manage incidents, service requests, and problem tickets within SLA targets.
• Support production deployments, releases, and change activities.
• Integration Monitoring & Support
• Support integrations & Monitor API transactions and interface queues.
• User & Operational Support
• Support clinical, administrative, and operational users.
• Manage user access, permissions, and role-based security.
• Assist with onboarding and configuration activities.
• Provide end-user training and documentation as required.
• Platform Administration
• Monitor system performance and capacity.
• Conduct application health checks.
• Support configuration updates and system maintenance.
• Coordinate with vendor support teams for complex issues.

Required Skills
Technical Skills

• 5 + years of experience supporting telehealth, patient engagement, or healthcare applications.
• 5 + years of understanding of REST APIs and web services.
• 5 + years of experience with:
• Application monitoring tools
• Log analysis
• Incident management platforms (ServiceNow preferred)
• SQL queries and database troubleshooting
• Knowledge of:
• HL7/FHIR healthcare integration standards
• Healthcare workflows and clinical operations
• Familiarity with cloud platforms (Azure or AWS).

Support Skills

• Production support experience in a 24x7 environment.
• Strong troubleshooting and problem-solving abilities.
• Experience handling Sev1/Sev2 incidents.
• Ability to coordinate with global teams and vendors.

Preferred Qualifications

• Experience supporting Teladoc or similar virtual care platforms.
• Exposure to Epic, Cerner, or other EHR systems.
• Knowledge of healthcare interoperability standards (HL7, FHIR).
• Healthcare domain experience.

Education

• Bachelor's degree in Information Technology, Engineering, or related discipline.

#LI-NorthAmerica

NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this remote role is [ 60 - 65 $ W2 hourly range]. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications. This position is eligible for company benefits including participation in medical, dental, and vision insurance, flexible spending or health savings account, and AD&D insurance, employee assistance, participation in a 401k program, and additional voluntary or legally-required benefits

About NTT DATA:

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com


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