Benefits Administrator [Temp Employee Role]

Summary: The Benefits Administrator Benefits is responsible for responding to employee benefit inquiries, maintaining benefits system data quality, and auditing accounting functions associated with employee benefits while ensuring company compliance with state and federal government regulations.

Company Overview: Envision Healthcare is a leading national medical group focused on delivering high-quality care to patients when and where they need it most. You’ll find clinicians and clinical support professionals across the nation who are proud to call Envision home. We welcome teammates of every background and work in communities that reflect the racial, ethnic, gender, sexual orientation, and economic diversity of our country.

• Supports the administration of various employee benefits programs, such as Group Health & Welfare, Retirement and Wellness initiatives.
• Responds to employee Tier II & III inquiries by phone, email and Service Now case management, providing guidance and assistance, and troubleshooting and solutioning issues as needed.
• Works with enrollment vendors to resolve employee issues/questions and resolving administrative issues with vendor representatives; identifying and escalating systemic and /or global issues, as needed.
• Runs routine audits and resolves discovered issues using a variety of sources to ensure all plans are working appropriately and data integrity is maintained by monitoring in-bound and out-bound transfer of data to external contacts for services, premiums, and plan administration.
• Is responsible for managing end to end process of eligible benefits for former employees.
• Cross-trains on routine tasks to expand depth of knowledge and skills for professional development and support for the team.
• Utilizes a comprehensive knowledge base, including articles, process maps, job aids and other relevant resources, to perform tasks. 
• Provides outbound phone support when needed for complex issues requiring additional clarification or education. 
• Assesses escalated inquiries to determine if they could have been resolved at Tier 1, providing feedback and education to the Tier 1 team to help them handle similar cases independently in the future. 
• Partners with other departments to obtain supplemental information, if available. 
• Understands adjacent service teams’ support structure to escalate uncommon or complex inquiries to the appropriate contacts. 
• Documents resolution to uncommon queries to help build appropriate knowledge-based articles and inform smoother workflows. 
• Identifies opportunities to enhance and expand documentation. 
• Participates in process improvement initiatives, aiming to identify and address the root causes of duplicative tickets and recurring issues.

• Knowledge of privacy laws and regulations.
• Skilled in multitasking, prioritizing projects, and meeting deadlines.
• Flexible, adaptable, and successful in a fast-paced environment.
• Detail oriented and follow through is key.
• Good organizational skills.
• Communicate and work well in a team environment.
• Able to effectively prioritize work on a daily basis.
• Communicates effectively during potentially stressful situations.
• High School diploma or equivalent
• Three (3) years of related experience required
• Associate degree preferred.

The hourly pay rate for this position ranges from $27 to $35, depending on geographic location. As this is a temporary role, it is not benefits-eligible; however, it does include holiday pay

If you are ready to join an exciting, progressive company and have a strong work ethic, join our team of experts! We offer a highly competitive salary and a comprehensive benefits package.

Envision Healthcare uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.

Envision Healthcare is an Equal Opportunity Employer.