Business Systems Infrastructure Specialist (IT System Admin – Senior/Specialist)
State of WashingtonDescription
About WSDOT
The Washington State Department of Transportation (WSDOT) is a multimodal agency with a global reputation for excellence. Our dedicated workforce plans, designs, builds, and operates an integrated transportation system that safely and efficiently moves people and goods throughout the state. In addition to maintaining over 20,000 lane miles of state highway and 4,100 bridges, WSDOT manages the world's longest floating bridge, leads an award-winning Active Transportation Plan, holds the record for the world’s widest tunneling project, and operates the largest ferry system in the nation!
The Opportunity
WSDOT is seeking a skilled and detail-oriented senior system administrator to provide secure and reliable server support as part of the Managed Applications Server Support Team. In this role, you will plan, lead, and manage the delivery of Enterprise Management Application Services infrastructure, enterprise applications, supporting website server operations, and hybrid COTS solutions across multiple agency business units, including Finance and Administrative Services, Mega Programs, Urban Mobility and Access, Multimodal Development and Delivery, the Office of the Secretary, and Washington State Ferries. Key responsibilities include administering enterprise content management, document capture, IT service and asset management, geographic information systems, environmental data management, and ETL tools, and supporting Internet Information Services (IIS), configuring load balancing, application acceleration, SSL offloading, web application firewalls, as well as coordinating vulnerability management and remediation efforts. A strong candidate will demonstrate expertise in enterprise server administration, infrastructure security, technical problem-solving, and collaboration across diverse teams.
What to Expect
Infrastructure Services serves as WSDOT’s enterprise support organization, providing technical support, management, and strategic leadership for servers, storage, Active Directory, Azure cloud administration, infrastructure-as-a-service, networking, telecommunications, fiber optics, and mainframe technologies. The team supports all WSDOT employees, maintains over 230 statewide sites, and collaborates with internal partners, inter-agency stakeholders, and vendors. Enterprise Server Support delivers leadership and technical oversight for application and service hosting, identity and access management, messaging, video conferencing, content delivery, backup and recovery, and both on-premises and cloud infrastructure.
Among the varied range of responsibilities held within this role, the Business Systems Infrastructure Specialist will:
- Design, configure and maintain the multiple-server environments for these highly complex computing systems used by personnel agency-wide and external partners.
- Oversee the daily operations of enterprise server systems.
- Perform software installation and configuration.
- Use advanced hardware and software diagnostic tools (e.g., Procmon, ProcessExplorer, Wireshark) to identify and independently resolve very complex system problems.
- Use server application management tools (e.g., Apache Tomcat Manager, SQL Server Management Studio, Internet Information Services (IIS), WebLogic Server Admin Console, RSAT) to configure software settings and troubleshoot application performance.
- Coordinate with other IT Disciplines to diagnose, troubleshoot, and resolve reported and complex server issues.
- Securely maintain assigned virtual and physical servers.
- Promote, support, and directly participate in WSDOT's cybersecurity program through strict adherence to all relevant policies, practicing good cybersecurity hygiene, and following security best practices.
Qualifications
To be considered for this opportunity, the following are required:
- Enterprise Server Infrastructure Coordination: Demonstrated expertise in coordinating enterprise-level server infrastructure operations, ensuring high availability, performance optimization, and compliance with security and scalability standards across complex IT environments.
- Enterprise and Cloud Infrastructure Management: Comprehensive working knowledge of enterprise server and cloud infrastructure, including patch compliance, vulnerability management, server security, Windows firewall configuration, virtualization platforms, data storage and backup solutions, cloud computing (IaaS/PaaS), monitoring tools, and PowerShell scripting, enabling secure, resilient, and scalable IT operations.
- IIS Management: Proficient in managing IIS, with hands-on experience coordinating the installation, support, and troubleshooting of enterprise web application infrastructure to ensure reliability, security, and performance.
- IIS Configuration and Troubleshooting: Working knowledge of Microsoft IIS, with the ability to configure, manage, and troubleshoot web server environments to support secure, scalable, and high-performing enterprise applications.
- Growth Mindset: Actively demonstrates a commitment to learning and growth.
- Service-Oriented: Takes action to meet the needs of others.
It is preferred that qualified candidates also have:
- Advanced IT Expertise and Leadership: Demonstrated advanced IT expertise and leadership by independently coordinating and delivering technology solutions that meet evolving business needs and support IT mission objectives. Typically obtained by professional experience or a degree focused on systems administration, IT architecture, or a related computer science discipline.
- Microsoft Windows Server Administration: Advanced knowledge of Microsoft Windows Server, with proven ability to administer, configure, and maintain server environments to support secure, scalable, and high-performing enterprise infrastructure.
- Microsoft SQL Server Knowledge: Working knowledge of Microsoft SQL Server.
- Networking Fundamentals: Working knowledge of networking, including TCP/IP protocols and domain naming services (DNS).
- Project Management and Technology Implementation: Experience with project management principles and successfully leading project teams through migration and/or technology implementation projects.
Important Notes
- This recruitment may also be used to fill additional positions per business needs.
- This position is required to be on stand-by status on a rotating schedule and provide after-hours support. Incumbent must be available 24 hours a day, 7 days a week to occasionally respond to critical lT-related systems and networks issues.
- This position offers flexible/hybrid remote work options.
- In addition to base salary, employees may be entitled to other forms of compensation depending on the type, duties, or location of the position. For union-represented positions, more information on other forms of compensation can be found in the applicable Collective Bargaining Agreements. Information on other compensation types for non-represented positions can be found in Chapter 357-28 of the Washington Administrative Code.
- WSDOT does not use the E-Verify system, therefore we are not eligible to extend STEM Optional Practical Training (OPT). For more information, please visit, please visit www.uscis.gov
Why WSDOT
- Work-Life Balance – We are committed to ensure that our staff experience the reward of public service, while also sustaining a routine that suits each individuals’ lifestyle. As such, there are a number of flexible schedule options available, including telework options for eligible positions.
- Paid Leave – In addition to 12 paid holidays, full-time employees earn up to 25 paid vacation days per year!
- Tuition Assistance – Permanent employees have several options for assistance with education expenses, including tuition reimbursement programs, government discounts at participating colleges throughout the state, and eligibility for federal student loan forgiveness.
- Plan For Your Future – WSDOT offers a comprehensive benefits package that includes a variety of healthcare options. Employees also have their choice of state retirement programs, and much more. Go to State Benefits for more information.
Check out this video to learn more: Why WSDOT?
How to Apply
Applications for this recruitment will be accepted electronically. Your relevant experience may be evaluated to determine salary. Therefore, it is very important that the “Work Experience” portion of the application be completed in as much detail as possible.
In order to be considered for this opportunity, please include the following with your online application:
- An attached Resume outlining (in reverse chronological order) your experience to date.
- An attached Cover Letter that further explains your qualifications and indicates why you believe you are a viable candidate for this role.
- Contact details for a minimum of three (3) individuals who can attest to your work performance, technical skills, and job-related competencies. NOTE: This information may be entered in the “References” section of the online application; does not require an additional attachment.
Please click the "APPLY" button to proceed. Note that you will be prompted to either sign in or create an account. This step is required in order to submit an application to this opportunity.
WSDOT is an equal opportunity employer. We value the importance of creating an environment in which all employees can feel respected, included, and empowered to bring unique ideas to the agency. Our diversity and inclusion efforts include embracing different cultures, backgrounds and viewpoints while fostering growth and advancement in the workplace. All persons, regardless of race, ethnicity, age, veteran status, sexual orientation, and/ or gender identity, are encouraged to apply. Persons with disabilities needing assistance in the application process, or those needing this job announcement in an alternative format may contact the listed Recruiter.
Contact Us
For inquiries about this posting, you may contact the assigned Recruiter at Robyn.Lovely@wsdot.wa.gov. Please be sure to reference 25DOT-HQ-03312e in the subject line.