Care Management Support Specialists

Who We Are

Because health is personal. That's why Personify Health created the first and only personalized health platform—bringing health plan administration, holistic wellbeing solutions, and comprehensive care navigation together in one place. We serve employers, health plans, and health systems with data-driven solutions that reduce costs while actually improving health outcomes. Together, our team is on a mission to empower people to lead healthier lives.

Learn even more about the work that drives us at personifyhealth.com.

Job Summary

Care Management Support Specialists have responsibilities in planning, supporting, overseeing, and evaluating a dynamic scope of tasks within the organization. Care Management Support Specialists work with the goal of boosting economical and efficient performance of the Care Management team while delivering high-quality member and client services.

Provide daily communication to leaders of all divisions within the Care Management department. Answer questions, provide data, oversee specialty reporting through building, maintaining and problem-solving.

What You'll Actually Do

Essential Functions/Responsibilities/Duties

· Perform clerical/administrative duties in the care management department.

· Provide accurate information to internal and external customers (reports, flyers, data collection).

· Review service requests from internal and external customers. Respond accurately and timely.

· Plan, organize and carry out work assignments timely, accurately, and orderly.

· Maintain folders for various projects organized for easy access according to policy.

· Use appropriate judgement in frontline communication regarding departmental or employee concerns.

· Use appropriate judgment in upward communication regarding department or employee concerns.

· Participate in routine meetings and maintain a current task list, shared task list, and/or current projects. If unable to attend, be prepared to listen to anything missed and comprehend information.

· Be able to meet productivity, quality, and turnaround time requirements on a daily, weekly, and monthly basis.

· Creating, managing and pulling invoices to confirm payment, revenue, and expenses.

· Arrange and manage meetings that may or may not include food services, room arrangements etc.

What You Bring to Our Team

Education and Experience

· High school graduation or equivalent (GED).

· Some college required.

· Associate degree or technical certification preferred

· Prior experience in a medical front office, hospital patient intake or medical claims processing, or an equivalent combination of education and experience.

Required Knowledge, Skills, and Abilities

· Strong written and verbal communication skills

· Proficient in Microsoft and Adobe products. Data analytics and analysis preferred.

· Experience with power bi, air table, asana, and excel spreadsheets preferred.

· Ability to organize, prioritize, and multitask in a fast-paced/deadline driven environment

· Demonstrate ability to work independently with excellent judgment

· Accurate data entry skills (40wpm)

· Knowledge of medical terminology; ICD-10, CPT & HCPCS coding desirable.

· Excellent interpersonal and communication skills

· Strong customer orientation and interpersonal skills.

· May include all of the above listed items but is not necessarily all inclusive of the job.

Work Environment

At Personify Health we value and celebrate diversity, and we are committed to creating an inclusive environment for all employees. We believe in creating teams made up of individuals with various backgrounds, experiences, and perspectives. Why? Because diversity inspires innovation, collaboration, and challenges us to produce better solutions. But more than this, diversity is our strength, and a catalyst in our ability to change lives for the good.

Physical Requirements

· Must be able to remain in a stationary position 50% of the time.

· The person in this job needs to occasionally move about inside the office to access office machinery, filing cabinets and meeting facilities.

· Constantly operates a computer and other office productivity machinery, such as copy machine, computer printer, calculator, etc.

· Frequently positions self to maintain files in file cabinets.

· Frequently moves boxes or equipment weighing up to 25 pounds.

· Must communicate information and ideas so others understand. Must be able to exchange accurate information in these situations.

· Must be able to observe details at close range.

Disclaimer

This job description is not intended to contain a comprehensive list of activities, duties, or responsibilities, but constitutes a general description of the scope and function of the role within the company. Activities, duties, and responsibilities are subject to change at any time with or without notice.

Benefits

The Highlights:

• Competitive base salary and benefits effective day one
• Comprehensive medical and dental through our own health solutions (yes, we use what we build)
• Paid Time Off—rest and recharge time is non-negotiable
• Mental health support, retirement planning, and financial protection
• Professional development with clear career progression and learning budgets
• Mission-driven culture where diverse perspectives drive real impact on people's health

Want the full picture? Visit personifyhealthbenefits.com to explore our complete benefits package, wellness programs, and other employee perks.

Compensation: This position offers a base salary range of $15.76 - $19.71 per hour, depending on location, skills, and experience. You're eligible for our full benefits package starting day one.

Our Commitment: Personify Health is an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We cultivate a work environment where differences are celebrated, and employees of all backgrounds are empowered to thrive—because diversity is core to who we are and critical to our work in health and wellbeing.

Stay Safe: Personify Health will never ask for payment or sensitive personal information like social security numbers during hiring. All official communication comes from verified company email addresses and or our secure applicant tracking system. Suspicious requests? Report them to talent@personifyhealth.com. View all legitimate openings at peronifyhealth.com/careers.