Central Operations Administrator

Job Summary

The Central Operations Administrator is responsible for supporting same day staffing levels and real-time schedule adherence. Responsibilities will include maintaining, validating, and updating attendance and timesheet records and reporting trends to all levels of Operations Management. The Administrator will be responsible for triaging email, voicemail, text messages and complete daily administrative tasks. Additionally, the individual will be responsible for interacting with customers via telephone or videophone to intake new assignments, troubleshoot problems in the field, and provide logistical assistance to the Operations team. They will also answer incoming customer service calls and will report comments and complaints to Operations Management.

Available Shifts (Mountain Standard Time)

Tuesday - Saturday: 2PM-10:30PM

Essential Duties and Responsibilities

• Support same day staffing levels to meet customer demand and service levels
• Maintenance and reconciliation of attendance records
• Maintenance and reconciliation of timesheet records
• Generate and send daily updates as requested by Operations management
• Assist Coordinators with scheduling
• Answer incoming telephone and/or videophone calls while providing superior phone service to all customers

• Input data accurately into various software programs
• Triage of emails, voicemails, and text messages to the appropriate Coordinator and/or Team

• Receive customer compliments and complaints and direct to Operations Management
• Complete other ad hoc duties as assigned
• The above statements describe the general nature and level of work of this position. This is not intended to be an exhaustive list of responsibilities and duties required.
• A person in this position will be asked to perform other related duties as assigned or requested.

Supervisory Responsibility

This position has no supervisory responsibilities.

Travel Requirements

Travel Requirements: Less than 25%

Minimum Years of Experience Description

Knowledge, Skills, and Abilities

• Fluency in American Sign Language is preferred
• Must have strong communication skills, problem solving and follow-up skills with an ability to coordinate and perform several tasks simultaneously
• Able to work independently and in a dispersed team environment
• Excellent customer service skills
• Ability to follow directions and orders in all assignments given, keeping focus on priorities while progressing all tasks to completion
• Working knowledge of basic computer functions, including experience working with Microsoft Excel, Outlook, and Word
• Trustworthy with proprietary company information, keeping such information in strict confidence

Working Conditions and Physical Requirements

• Physical Demands
• Able to sit/ stand for a long period of time in an office environment
• Dexterity of hands and fingers to operate a computer keyboard, mouse, tools, and to handle other computer components

• Regular and predictable attendance is required
• Positive attitude, team player, good interpersonal communication skills and able to work across company departments.

• This position has access to highly confidential, sensitive information relating to the employees and customers of Sorenson Communications. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence.

Company Summary

Our Mission…Harnessing the power of language, we connect diverse people and enrich the human experience.

Our Vision…To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words.

As one of the world’s leading language services providers, Sorenson combines patented technology with human-centric solutions. We strive to increase accessibility and inclusion through communication solutions for all: call captioning and video relay services, over-video and in-person sign language and spoken language interpreting, translation, real-time captioning, and post-production language services. Sorenson’s impact vision and plan extends to enhancing generational wealth and inclusive workplaces for our employees and the communities we serve.

We achieve great things together working “The Sorenson Way” with our employee values: Customer

First, Can-Do Attitude, Collective Action, Growth Mindset, Ownership, and Connect Direct.

Disclaimer

This position has access to highly confidential, sensitive information relating to the employees, customers, and technologies of Sorenson Communications. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence.

Apply today! www.sorenson.com/company/careers/

Equal Employment Opportunity:

Sorenson Communications is an EOE, Disability/Age Employer.