Claims Support Coordinator - St. Louis, MO

As we continue to build our team in support of our vision to the be the world’s best and most trusted mobility company, Enterprise Fleet Management, a business line of Enterprise Mobility is excited to announce the opening of a Claims Support Coordinator!

The Claims Support Coordinator serves as the primary point of contact for Enterprise Fleet Management (EFM) groups and clients enrolled in EFM's Risk Management products. This position is responsible for the overall lifecycle of an auto damage claim from first notice of loss through resolution. The Claims Support Coordinator handles inbound communication from clients regarding initial claim reports, body shop referrals, rental reservation needs, and ongoing follow up in addition to outbound communication to groups and clients regarding repair and recovery efforts. If you are a professional, self-motivated team player that enjoys both working in a fast paced environment and delivering exceptional customer service professionally and promptly, we want to talk to you! The Risk Management Department offers a hands-on learning environment where you will receive the guidance, mentoring, and support.

The pay range for this position is $23.46 to $25.46 per hour. Pay within the range will be determined based on numerous factors including, but not limited to, relevant education, qualifications, experience, skills, performance, time in position, and business or organizational needs.

Enterprise Fleet Management also offers a benefits package including paid vacation and choice time days; medical, dental, and vision insurance benefits; dependent spending account, health savings account, life and disability insurance; fertility benefits, Employee Assistance Programs; profit sharing, 401(k) employer match, discounts and more!

Company Overview 

Enterprise Fleet Management is a privately held, full-service fleet management business for companies, government agencies and organizations with medium-sized fleets. With more than 50 fully staffed offices nationwide, our team of experts can assemble a customized or full-service fleet management program that is just right for each business. With a North American fleet of 800,000 vehicles and growing at 5 percent, the opportunity with Enterprise Fleet Management is tremendous. Our business continues to thrive, and we remain committed to the investment in and the development of our people.  We do the right thing by our customers and employees every time and in every situation. Not only is that great for business (as seen in our global growth and success) it’s also great for employees.

• Own the client experience throughout the claims lifecycle; serve as a knowledgeable insurance resource for assigned Risk Management clients and internal team members  
• Serve as claim handling primary point of contact and manage accounts as it relates to claims, for a portfolio of varied accounts and EFM groups, prioritizing, researching, and responding to questions as well as highly demanding client situations, via email and phone  
• Conduct an initial coverage assessment upon notice of loss by verifying the client's ancillary product, enrollment period, and any applicable driver exclusions to ensure correct program benefits; Collect all relevant claim details, including driver statements, date, time, location, injuries, and involved parties  
• Locate and assess vehicles for safety, drivability, damages, aftermarket equipment, and advanced technology to determine appropriate repair facility placement  
• Monitor and manage claim from initiation through resolution, coordinating repair, rental and recovery efforts; use discretion in communication to maintain confidentiality and follow EFM/client protocols.  
• Coordinate transportation, storage, and repair processes with vendors and internal teams and negotiate to reduce costs related to towing, storage, glass replacement, and graphics. Monitor repair cycles and proactively coordinate efforts to minimize driver downtime  
• Leverage analysis, negotiation, and conflict resolution to address escalated issues, including vendor selection, at-fault disputes, repair delays, rental overages, coverage eligibility, billing, subrogation collection, and other auto claim conflicts  
• Provide EFM-wide support related to vendor selection, vehicle movement to repair facilities, repair delays, parts availability, and other conflicts related to accident and comprehensive claims  
• Partner with EFM Client Strategy Managers to recommend claim handling strategies and support external client meetings with relevant documentation  
• Foster and maintain relationships with clients, EFM Groups, and vendors through timely touch calls, providing updates and leveraging account knowledge to proactively address business needs and communicate financial and regulatory exposure or risk  
• Proactively identify opportunities for efficiencies with claims handling, client applications (website, mobile app), and internal applications; Communicate proposed solutions as necessary with department leadership  
• Lead onboarding for new Risk Management clients through conference calls with key decision-makers, establishing a Client Profile in the claims database with protocols, special instructions, and equipment details. Regularly review and update the profile, as needed  
• Adhere to company policies, procedures, guidelines and state and federal laws when analyzing claims; ensure confidentiality of records, claim file, and correspondence  

Equal Opportunity Employer/Disability/Veterans

Minimum Qualifications include:

Competency Based Qualifications:

• Analyzing

• Communication

• Customer Service

• Detail-Oriented

• Ethics and Values

• Executing

• Flexibility

Work from Home (WFH) Requirements:

• Must have reliable and consistent high-speed internet access provided by a terrestrial cable or fiber provider (no DSL or satellite)
• High-speed Internet connection with a minimum validated upload speed of 5Mb and download speed of 25Mb is required.  Connection latency must be less than 100ms.  (Please validate using a speed test tool such as http://www.speedtest.net/)