Clinical Systems Support Specialist
TriHealth
Full-time
Remote
United States
Support
Description
| Job Overview: This position serves as an expert for clinical documentation and revenue cycle systems support providing in person and remote support for end users of the current EMR system (EPIC). Responsibilities include providing in person and over the phone trouble-shooting, technical training to support adoption and new users, on-site go live support for implementations and upgrades. The individual in this role has advanced level of experience and knowledge of the related application and of Business Operations. Individual should exhibit positive response to change, have expert communication skills, and have the ability to perform responsibilities independently. Individual must have good interpersonal skills and be able to develop collaborative relationships with customers and peers. Performs in accordance with TriHealth SERVE values and ALWAYS behaviors. Job Requirements: Bachelor's Degree in Information Systems, Education or related field Equivalent experience accepted in lieu of degree Strong knowledge of the EPIC EMR Hospice Module MS Office tools Problem solving methods and trend analysis Communication techniques and change management 3-4 years experience in Healthcare either as an EPIC end-user or providing end-user support Job Responsibilities: Proactively seeks opportunities to provide technical support to end users of the system clinical modules. Assess, plan, and implement the support needed for individual end users of the electronic clinical documentation system. Uses knowledge of the various system applications utilized and the work flows for the settings supported. Provides 1:1 just in time training and reinforcement of training in the clinical setting or in a computer lab as needed to support end users in adopting to the use of the EMR. Adapts approach to learning styles and needs of the individual needing support. Supports training needs for go lives and upgrades. Maintains issues logs for all support responses. Assists in tracking and identification of trends. Identifies issues appropriately for communication to the build team and maintains communication as indicated. Recognizes critical issues for immediate communication and follow-up to maintain a safe, effective and efficient environment for patient care. Identifies upstream and downstream impact of workflow and system utilization by end users. Uses expert critical thinking skills. Able to discuss impact with end users and strategizes with IS team and end users when system optimization opportunities exist. Contributes to sound fiscal and time management within the team through efficient practices in planning and delivering resources. Is self directed to assure time is used effectively to meet end user and system needs. Other Job-Related Information: Working Conditions: Climbing - Occasionally Concentrating - Consistently Continuous Learning - Consistently Hearing: Conversation - Consistently Hearing: Other Sounds - Consistently Interpersonal Communication - Consistently Kneeling - Occasionally Lifting <10 Lbs - Frequently Lifting 50+ Lbs - Occasionally Lifting 11-50 Lbs - Occasionally Pulling - Occasionally Pushing - Occasionally Reaching - Occasionally Reading - Consistently Sitting - Occasionally Standing - Consistently Stooping - Occasionally Talking - Consistently Thinking/Reasoning - Consistently Use of Hands - Consistently Color Vision - Rarely Visual Acuity: Far - Frequently Visual Acuity: Near - Consistently Walking - Consistently TriHealth SERVE Standards and ALWAYS Behaviors At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following: Serve: ALWAYS… • Welcome everyone by making eye contact, greeting with a smile, and saying "hello" • Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist • Refrain from using cell phones for personal reasons in public spaces or patient care areas Excel: ALWAYS… • Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met • Offer patients and guests priority when waiting (lines, elevators) • Work on improving quality, safety, and service Respect: ALWAYS… • Respect cultural and spiritual differences and honor individual preferences. • Respect everyone’s opinion and contribution, regardless of title/role. • Speak positively about my team members and other departments in front of patients and guests. Value: ALWAYS… • Value the time of others by striving to be on time, prepared and actively participating. • Pick up trash, ensuring the physical environment is clean and safe. • Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste. Engage: ALWAYS… • Acknowledge wins and frequently thank team members and others for contributions. • Show courtesy and compassion with customers, team members and the community |