Core ICT Services Support Officer (Regional and Remote Support)

• Location: Darwin
• Status: Full-time Ongoing
  

Are you looking for your next career move in the Tech Sector? Do you have experience in maintaining ICT services, systems and Infrastructure? Have you previously worked on Active Directory, WINS, DNS, DHCP with knowledge that can translate into all round support? Then the Northern Land Council (NLC) have a great opportunity for you!   

About the Role:

As part of our Information Communication & Technology Section, you will be an integral part of the team that maintains the continued security and delivery of our core ICT services for the whole of the NLC. Keeping us connected so we can carry on delivering our key services to our constituents in the NLC regions. This position Regularly travels to regional office locations and remote sites to provide service, deployment and maintenance of computer systems and hardware.

What you will Bring:

You’ll be creative, a quick thinker, and someone who can work independently but also collaborate as part of the broader Information communication and Technology team. You will have the ability to apply your experience, knowledge and skills to support the success of the ICT unit by maintaining the security, integrity and operational effectiveness of ICT services, systems and infrastructure.

In addition to this, you will have:

• Bachelor’s degree in Computer Science or Information Technology or related field.
• Demonstrated experience in service desk environment, with the ability to effectively manage ICT resources and monitor progress through the service desk life cycle to ensure ICT issues are resolved in accordance with Service Level Agreements and timelines.
• Previous experience in working in Level 1/2 Helpdesk environment, including providing network support, TCP / IP LAN administration, troubleshooting and problem resolution.
• Technical skills and experience in working with Microsoft Office 365, Entra and Intune and also SCCM, CCM, Citrix, VPN, and ITIL.

For a full copy of the Position Description refer to the link provided below.

What’s in it for you?

This is an exciting opportunity to play a role in helping to keep the NLC connected and able to perform the great work we do. You will be part of a dedicated and collaborative team that supports your professional development.

We offer:

• A base salary of $84,985 per annum plus 15% superannuation and salary sacrificing up to $15,900 + Meal Entertainment and Holiday Accommodation benefit up to $2,650 per year. 
• Other benefits under our Enterprise Agreement include:
• District allowance of up to $4,884 (DA2) per annum for individuals with dependents and $2,678 (DA1) without dependents.
• Generous leave provisions 5 weeks annual leave, leaving loading, 18 days personal leave;
• Paid Christmas close down;
• Upon completion of 12 months of service an Annual airfare with a net (in hand) value of $3,177

Interested applicants should send a copy of their CV along with a cover letter outlining why you are interested in this position and what relevant skills and expertise you will bring to this role?

If you have any further queries, please contact: Billy Anutara Angul – 0889205185

Applications Close: Wednesday 11th March 2026

About the NLC:

The Northern Land Council (NLC) is an independent statutory authority of the Commonwealth. The NLC is established under the Aboriginal Land Rights Act (NT) 1976 and its purpose is to serve its constituents who are Traditional Owners (TOs) and other Aboriginal people living in their region.  Cultural knowledge and lived experience are central to the work that we do here at NLC.  We are committed to enhancing Aboriginal peoples social, political and economic participation by supporting their aspirations and amplifying their voices on a range of issues impacting on their lands, seas, culture and communities.