Customer Success Manager / Support Lead at Well-funded customer engagement platform
Jack & Jill/External ATSThis is a job that Jill, our AI Recruiter, is recruiting for on behalf of one of our customers.
She will pick the best candidates from Jack's network.
The next step is speak to Jack.
Customer Success Manager / Support Lead
Company Description: Well-funded customer engagement platform
Job Description:
We are seeking a customer-facing professional to own key relationships and support functions within a dynamic platform. This role involves resolving complex issues, driving user onboarding and training, and tracking critical health metrics to ensure high customer satisfaction and retention. Ideal for operators who thrive in a fast-paced environment.
Location: Remote
Why this role is remarkable:
Opportunity to shape customer experience for a diverse user base (B2B/B2C)
Join a well-funded platform backed by top-tier VCs, poised for significant growth
High impact role with autonomy to drive retention and satisfaction across the customer journey
What you will do:
Own relationships with a book of customers or a support function
Resolve complex customer issues and act as a voice of the customer internally
Run onboarding, training, and education for new users or teams
The ideal candidate:
3+ years in customer success, support, training, or education roles
Experience with ticketing/CS tools and structured processes
Strong written and verbal communication; calm under pressure
Who are Jack & Jill?
Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
Next steps
Step 1. Visit our website
Step 2. Click 'Talk to Jack'.
Step 3. Talk to Jack so he can understand your experience and ambitions.
Step 4. Jack will make sure Jill (the AI agent working for the company) considers you for this role.
Step 5. If Jill thinks you're a great fit and her client wants to meet you, they will make the introduction.
Step 6. If not, Jack will find you excellent alternatives. All for free.
We never post fake jobs
This isn't a trick. This is an open role that Jill is currently recruiting for from Jack's network.
Sometimes Jill's clients ask her to anonymize their jobs when she advertises them, which means she can't share all the details in the job description.
We appreciate this can make them look a bit suspect, but there isn't much we can do about it.
Give Jack a spin! You could land this role. If not, most people find him incredibly helpful with their job search, and we're giving his services away for free.