Customer Support Associate (Full-Time) (Remote)

Company Description

Job Description

At YouScience, we value our employees and their contributions to our mission. Join us in making a difference in the lives of educators and students by providing top-tier customer support and driving product excellence.

The Customer Support Associate plays a vital role in enhancing the YouScience experience for educators and students. This position requires a deep understanding of our users' challenges and a commitment to providing swift, empathetic, and effective solutions. The ideal candidate will contribute to our continuous improvement efforts by providing valuable insights and feedback to relevant departments.

Key Responsibilities

• Deliver outstanding customer support via chat, phone, and email, showing attentive listening and genuine care

• Demonstrate advanced technical problem-solving skills and resourcefulness

• Collaborate effectively within a team environment while maintaining individual accountability

• Document customer interactions in CRM systems while managing communications and research

• Develop and maintain comprehensive product knowledge

• Capture and report client feedback and product improvement suggestions

• Serve as a subject matter expert or project owner as assigned

• Utilize company resources to efficiently resolve technical issues

• Perform cross-departmental duties as required

Qualifications

• Excellent communication skills across all platforms (chat, email, telephone)

• Strong technical aptitude and ability to navigate multiple platforms simultaneously

• Proven track record of efficient problem-solving and multitasking

• Exceptional attention to detail and ability to manage multiple projects concurrently

• Adaptability to work in a dynamic environment

• Team-oriented mindset with a willingness to assist where needed

• High school diploma required

• Flexibility to work within our support hours (M-F, 8 AM to 5 PM Mountain Time)

• Minimum 1-year customer support experience

Extra Credit:

• Post-secondary education

• Commitment to continuous learning

• Salesforce proficiency

• Experience in the education industry

• Background in SaaS or technical support

Additional Information

Who We Are

YouScience is made up of a global workforce, focused on making a positive difference for millions of students, educators, and employers. We are proud of our mission oriented, collaborative culture, that strive to live by our company values in all that we do:

We empower others / We perform as a cohesive championship team / We are all leaders / We never stop growing / We make a positive impact / We show respect in word and in deed / We remember that life is bigger than our work

Benefits

• Workplace Flexibility (hybrid and fully remote options)

• Monthly home office allowance

• Employee Assistance Program + Financial Academy Program

• Community service opportunities with paid volunteer time

• Medical, dental, & vision insurance + Supplemental benefit offerings

• 401K

• 15 days paid time off (PTO) / year

• paid parental leave

• Generous company holiday calendar, including summer and winter breaks

YouScience is an equal‑opportunity employer. We are committed to creating an environment where all employees can thrive.