Customer Support Representative

JOB DESCRIPTION

Are you a natural problem-solver? Do you love to take initiative and thrive as part of a team? If you are a professional multitasker with motivation to excel, join the Double A Solutions team as a Customer Support Representative. This role requires availability until 6pm EST.

THE COMPANY:

Double A Solutions has been offering innovative software solutions nationwide since 2003. Our mission is to develop cutting-edge SaaS software allowing companies to automate and eliminate the manual activities they may be doing today. In addition to building software, we are striving to serve our customers in a professional manner and help them get the most out of the products we produce.

Learn more about us and our products here: https://www.doubleasolutions.net/portfolio/

Meet our team here: https://www.youtube.com/watch?v=M7XvJFiraa4

THE POSITION:

We are looking for a full-time Customer Service Representative. An effective Customer Service Representative has excellent problem-solving skills, knows how to use their resources, works well on a team, takes initiative, and is very detail-oriented. In this role, you would be responsible for working with new and existing customers by:

• Answering incoming customer inquiries
• Collaborating with management teams to stay updated on new products, services, and policies
• Recording customer information within our customer support database.  Zendesk or other ticketing system experience preferred
• Engaging with clients in a friendly and professional manner while actively listening to their concerns
• Offering support and solutions to customers in accordance with the company's customer service policies
• Collaborating with the software development team for troubleshooting and ticket solving methods

WHY SHOULD YOU APPLY?

• Comprehensive benefits package, including medical, vision, 401K and PTO
• A fantastic work culture that has values you can stand behind
• Ability to work remotely from home
• Opportunities for growth, both personal and professional
• Work for a company where you are more than just a number

INTERESTED?

If you have experience in a call center setting and want to be a part of a company with a great work culture that values you as an employee, apply now!