Customer Support Representative

We are seeking a proactive and detail-oriented Customer Service Representative to support our fast-growing discount retail and online auction business. This fully remote role plays a critical part in ensuring an excellent customer experience while supporting operational reporting and auction accuracy.

Our business operates in a high-volume, fast-paced environment where inventory moves quickly and customer expectations are high. The ideal candidate is comfortable handling time-sensitive inquiries, reviewing auction data, and supporting operational KPIs.

• Provide customer support via email and phone.  Respond to customer inquiries regarding auction items, bidding issues, payments, pickups and account questions.  Handle inbound calls professionally and efficiently.  Resolve disputes related to item condition, missing items, and order discrepancies.  Escalate high-risk or sensitive customer situations appropriate. Maintain accurate documentation of customer interactions. 
• Provide auction and listing support as needed.  Audit listings for accuracy.  Identify and flag inconsistencies in listings that could create customer dissatisfaction.  Coordinate with warehouse and listing teams to correct errors.  Assist in monitoring live auctions for customer-reported issues.
• Pull and organize Key Performance Indicators for management review, such as: assist in preparing weekly and monthly operational summaries.  Highlight recurring customer issues that impact profitability or customer retention. 
• Communicate with brand partners regarding product questions or escalations.  Assist with asset verification and compliance audits within proprietary inventory management system.  Support cross-functional coordination between customer service, warehouse, and management teams.
• Assist with ad hoc operational support including process documentation, testing of new auction software features, identify workflow improvements to reduce customer complaints and refunds.

Education/ Experience:

• 2+ years of experience in customer service (e-commerce, retail, liquidation, or auction experience preferred)

• Experience with CRM systems and ticketing platforms
• Proficiency in Excel or Google Sheets (ability to sort, filter, and summarize data)
• Strong written communication skills (clear, concise, professional)
• Comfortable handling high-volume customer interactions
• Strong attention to detail — especially when auditing listings and item conditions
• Ability to work independently in a remote environment

Skills and Ability: 

• Analytical mindset with comfort reviewing operational KPIs

Work Conditions/ Physical Demands: 

• This position is performed primarily in a remote, home‑office environment. The role requires prolonged periods of sitting and working at a computer, including the use of standard office equipment such as a keyboard, mouse, and phone. The employee must be able to communicate effectively via video, phone, and electronic communication. Minimal physical exertion is required.

Travel: 

• Travel is not required for this position (0%).

Pay & Benefits:

Compensation is determined by various factors such as location, education, knowledge, skills, competencies, and experience, as well as internal and external equity and organizational needs. Additionally, this role is eligible for an annual discretionary bonus.

The salary range for this position is $18.8 to $22.6 hourly.  The posted range reflects our national average range for the job. We may ultimately pay more or less than the published range based on the factors mentioned above. This range may be modified in the future.

At Liquidity Services, we provide a comprehensive benefits package that supports our employees' well-being and provides growth opportunities and career development. Our offerings include:

• Competitive wages
• Healthcare (medical, dental, vision, prescription drugs, FSAs)
• 401(k) plan
• Paid time off (PTO) and holidays
• Paid parental leave
• Life and disability insurance
• Employee Assistance Program (EAP)
• Professional development and tuition assistance

Disclaimer: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Liquidity Services Inc. reserves the right to modify position duties at any time due to business necessity.

Liquidity Services is an Equal Opportunity Employer.