Customer Support Specialist Remote (US)

Customer Support Specialist – Remote

(Technical Focus | Native English & Bilingual Spanish)

Training Start Date: January 30, 2026
Application Deadline: January 29, 2026

About Us

TalentWorldGroup is a next-generation multilingual contact center reshaping the way remote work is done. We connect talented professionals with global companies across technology, healthcare, and digital services, offering flexible and meaningful remote opportunities.

We are currently looking for 2 Customer Support Specialists who are native English speakers and bilingual in Spanish to join a USA-based medical app project. In this role, you will provide first-level support and escalation, assisting users with app and product related questions while delivering a friendly, professional, and seamless customer experience.

Your Main Responsibilities

• Assist users via phone and email with product- and app-related inquiries
• Guide customers step by step through basic troubleshooting and feature navigation
• Identify, document, and escalate technical issues to the next support level when required
• Maintain accurate case notes in our CRM system (Zendesk or similar)
• Continuously learn about app updates, tools, and workflows
• Share feedback and insights to help improve processes and user experience

What Were Looking For

• Native-level English (spoken and written)
• Strong Spanish communication skills (spoken and written)
• Clear understanding of computer basics and mobile devices (apps & features)
• Tech-savvy mindset and comfort learning new tools and systems
• Strong problem-solving skills and customer-focused attitude
• Previous experience in customer service and technical support is a plus

Project Details

• Region: USA
• Schedule: Fixed (Monday to Friday)

We are hiring 2 Talents:

• 1 Talent: 3:00 PM – 9:00 PM EST
• 1 Talent: 10:00 AM – 2:00 PM EST
• Contract Type: Freelance
• Work Model: 100% Remote

Technical Setup Required

• Stable broadband internet connection (LAN preferred)
• Processor: 1.8 GHz or higher (64-bit preferred)
• RAM: 8 GB minimum
• Storage: 10 GB available
• Screen resolution: 1920 × 1080 (recommended)
• Wired USB headset
• Operating System: Windows 11 or later

What We Offer

• Fully remote work with a fixed schedule
• Hourly rate 13 USD
• Freelance contract with long-term potential
• Supportive, international team environment
• Career growth within a fast-growing global company