Data Entry Administrator
WaythroughWorking Hours: 37
Contract Type: Permanent
Salary: £23,243 - £26,667
Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.
About Waythrough
Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England.
Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.
Make a real difference in your community
Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.
About the Role
We’re looking for a detail‑focused and motivated Data Entry Administrator to join our Performance and Data Team. In this role, you’ll ensure that accurate, high‑quality information is recorded for the people who use our services. Your work will directly support effective treatment pathways, help maintain the integrity of our data, and contribute to the smooth operation of our services.
You’ll join a values‑driven charity where kindness, courage and respect shape everything we do. If you enjoy structured tasks, have strong attention to detail, and want your work to make a meaningful impact, this could be a great fit.
Key Duties
- Accurately input service‑user information into our case management systems.
- Maintain high standards of accuracy using systems such as Excel, Access, Theseus and other internal databases.
- Ensure timely data entry to support smooth engagement in treatment services.
- Act as a key point of contact for online referrals and provide timely, friendly responses.
- Assist the Admin Team with opening and closing service‑user records.
- Check and verify information to ensure data quality and reliability.
- Support data cleansing exercises to maintain accurate and up‑to‑date records.
- Work with the Performance and Data Team to improve processes and support the wider data lifecycle.
- Uphold our organisational values and contribute to a positive, inclusive working culture.
About You
You’ll be someone who takes pride in accuracy, enjoys working with systems, and thrives in a structured environment. You should feel comfortable juggling multiple tasks while maintaining strong attention to detail.
You Will Bring:
- Good proficiency in Microsoft Office.
- Strong administrative skills and experience working with digital or recording systems.
- Excellent communication skills.
- Strong organisational and coordination abilities.
- Experience using case management systems (experience with SystmOne is an advantage but not essential).
- A qualification in Business Administration, IT, or equivalent work experience.
Personal Qualities
- A commitment to delivering high‑quality, accurate work.
- A proactive, solution‑focused approach.
- Alignment with our values of Kindness, Courage and Respect.
For Full Job Description Please Click Here
What We Offer
We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:
27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
Pension scheme with 4.5% employer contribution, matched up to 6.5%
Life assurance (3× annual salary)
Enhanced sick pay and family-friendly pay
Birthday leave and the option to buy up to 5 extra days’ annual leave
Professional fee reimbursement for relevant qualifications
24/7 online GP access and Employee Assistance Programme
Recognition and long service awards via our Way to Go and Aspirations portals
£500 Recommend a Friend bonus
Cycle to Work scheme and Credit Union membership
Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
Free will writing service and wellbeing initiatives throughout the year
Inclusion and accessibility
Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.
We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.
If you need adjustments or support to apply, please email our recruitment team: recruitmentteam@waythrough.org.uk
Closing Date:
2026-03-07