Director, Professional Resources & Administration

The Director, Professional Resources & Administration (Calgary) is responsible for managing all aspects of the Calgary legal professionals, business services and legal support resources, and office operations in collaboration with the Calgary Managing Partner.

• Manage all aspects of the lifecycle of our legal professionals, including recruiting, onboarding, performance management, leaves of absence, secondments and outplacement.
• Act as the key point of contact for all legal professionals prior to and upon their arrival to the firm. Be available to address lawyer feedback, partner/associate relations, and retention matters through day-to-day consultation. Provide coaching and professional development guidance.
• Develop and execute on office wide and legal professional specific initiatives, including mentorship and coaching programs, DEI programs, and training and development programs, in collaboration with colleagues in Toronto.
• Monitor workload allocation, which includes working closely with the practice group leaders to understand the organization and the needs of the business.
• Oversee the Calgary law student recruitment process, including attending law school career fairs, coordinating and attending firm tours/panels for candidates and law school groups, reviewing student applications, conducting on-campus interviews, and leading the interview week hiring process. 
• Oversee the Calgary student program, including the orientation of new students, overseeing student performance management, workload allocation, and student education programs. Act as a key point of contact for students and plan and attend social events.   
• Work closely with the Director, Legal Support, Manager, Legal Support and Student Programs and Manager, Client Services & Tech Support with respect to the management of the legal support and business services provided to the office, ensuring exceptional service is delivered, and resources are utilized in the most efficient manner possible.
• Provide oversight to the Manager, Client Services & Tech Support, on all office services related matters. This includes overseeing the maintenance and repair of physical office space and equipment, including boardroom AV systems, and coordinate all interoffice moves, including office allocation, furniture, computer and phone requirements; manage facilities functions, including liaising with building management and external vendors regarding maintenance of premises; coordinating and recommending the acquisition, lease or rent of office equipment and furniture; liaising with the Chief, Client and Facility Services and brokers re firm premises insurance; overseeing related matters including parking, HVAC, repairs, lighting, keys, security; liaising with building management and security to ensure high level of security and safety for all lawyers and staff, including coordinating annual life safety and emergency response training.
• Work with the COO, CPRO and CHRO to develop annual Calgary office and employee operating budgets, including monitoring and managing Professional Resources, Human Resources and Facility Services expenses in line with established budgets, ensuring management is kept aware of significant variances to plans. Review and manage firm accounts and contracts with vendors; communicate with senior management on any unplanned expenses that will result in budget overage.
• Provide guidance, coaching and developmental support to direct reports to ensure that they are engaged, delivering on their accountabilities and meeting department and firm service standards.

• An LLB or JD degree
• Related experience, preferably within a law firm or professional services firm
• In-depth knowledge of legal markets and the legal professional landscape
• Strong interpersonal skills with the ability to work well independently and collaboratively within a team environment
• Strong leadership and consultation skills and client service orientation
• Excellent project management skills and a demonstrated ability to prioritize and manage complex projects
• Ability to manage multiple workstreams simultaneously and execute efficiently and thoughtfully
• Ability to communicate confidently and effectively (written and verbal) to a broad range of audiences, including senior management, partners, and clients, including in order to influence stakeholders and motivate people towards mutually agreeable outcomes
• Proven ability to establish and build trust-based working relationships with stakeholders and team members at all levels
• Flexible to travel periodically and to work evenings and weekends as required
• Creative, strategic, analytical, and forward thinker

This position is part of our hybrid work model with 4 days in the office per week. As part of our onboarding, new hires are required to be in the office more often for the first few months of employment to ensure they receive the requisite cross training.

This job posting is for an existing vacancy.

Salary will be determined based on internal and market equity, and candidate experience.