Dispatch Analyst - Administrative Office

Position Hours: This role works 8:30am - 5pm central time, Monday through Friday. Includes 1-2 Saturdays per year following a holiday.

I. Job Summary

Under general supervision, provides data and reporting within assigned areas of expertise. Provides data analysis to support and enhance overall department workflow, customer service, improvement and work quality. Secondary: Communicates back and forth with WM Drivers to assist with problem resolution while on route for residential, commercial and roll-off lines of business. Handles incoming service orders, directs drivers, and resolves service issues. Interacts with customers that includes WM customer service, sales, and operational staff (i.e. Route Managers, Mechanics etc.). Uses WM proprietary software to enter ticket information and track activity.

II. Essential Duties and Responsibilities

• Prepares reports on data summaries, changes, and trends for use by management.
• Assists with special projects within assigned department or as part of cross-functional teams as required or assigned.
• Assists with department processes and workflow to ensure overall accuracy and quality of data and reporting output.
• Determines areas of risk as new or changed processes are implemented.
• Recommends changes, updates and processes for continuous improvement in areas of expertise.
• Dispatches drivers to calls as they are received, using information on customer needs, drivers’ locations and loads, and daily factors to balance cost and speed of response
• Other duties as assigned.

III. Qualifications 

A. Required Qualifications 

• High School Diploma or GED (accredited).
• 2 years of previous experience (in addition to education requirement).

B. Preferred Qualifications 

IV. Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. 

Home Office: This job primarily operates in a home office environment and routinely requires the use of standard office equipment such as computers, phones, etc.

V. Benefits 
At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short-Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site. 

The expected salary range for this position is $20 - $30 per hour.  This represents a good faith estimate for this position. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location.

If this sounds like the opportunity that you have been looking for, please click Apply.