EDI L1 Support
ConduentEDI Level I Support
About the Role
This role is a technical and support helpdesk role operating 24/7/365 including shifts/weekends/holidays for continuous operations. This individual will perform routine assignments, develop skills by performing structured work assignments, use existing procedures to solve routine or standard problems and receive instruction, guidance, and direction from others.
Responsibilities
Assist the Business Intelligence team by attending meetings.
Collects data from internal and external customers to generate reports and operational dashboards.
First Line Support (Logging, Triaging, prioritisation, tracking, and routing incidents reported by users)
Provides operational support by scheduling meetings and preparing materials for leadership.
Monitor the event alerts and notify the concerned team and process the requests from the end users to level 2 and level 3 support engineers.
Monitor the availability of Database events like DB availability, Instance availability and the space availability of disk drives and file systems.
Monitor the Oracle Alert logs files, transaction logs and backup logs.
Monitor the database related activities, respond to calls from the Application support and developments teams.
Monitor the backups, recovery errors, respond to the request regarding the restoration of the DB
Monitor the metric alerts, performance related issues like high CPU utilisation, Application performance, high Memory utilisation, Application tuning and Query tuning
Performs other duties as assigned.
Comply with all policies and standards.
Requirements
Requires an associate or bachelor’s technology-based degree for IT or 3+ years of work experience that provides exposure to fundamental theories and concepts and must be able to perform basic and advanced support related activities
Requires formal education and relevant expertise in a professional, sales, or technical area.
Performs technical-based activities and would be responsible for initial troubleshooting, ticket management, first contact resolution, escalation, system monitoring and documentation.
Contributes to and manages projects.
Uses deductive reasoning to solve problems and make recommendations.
Interfaces with and influences key stakeholders.
Leverages previous knowledge and expertise to achieve results.
Ability to complete work self-guided or with a team.
Follows standardised procedures and practices to achieve objectives and meet deadlines.
Responsible for developing technical contributions.
Follows standardised procedures and practices to achieve objectives and meet deadlines.
Interpersonal Skills - Exchanges information and ideas effectively.
Flexible Working
At Conduent, we want you to be yourself. We recognise that everyone is different and that how people want to work and deliver at their best is different for everyone too.
In this role, you can expect the following working conditions:
Remote work: Enjoy the convenience of working from home and maximise your time by unplugging at the end of your workday.
Working For You
Perks and rewards designed for you:
Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.
Join Us
At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates. We strive to create a culture where you can:
Bring your authentic self to work
Grow and thrive, both personally and professionally
Make a difference with our clients, in our communities, and with the millions of people we support
When you join Conduent, you are engaged in creating the future - both our company’s and your own. With more than 60,000 associates across 24 countries, we will provide you the opportunity to grow with a team of people who will challenge and inspire you to be the best!
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $80,080 - $104,000.