Embedded Technical Support Engineer

Company Description

We’re Hiring: Embedded Technical Support Engineer

📍 Location: Anywhere based in the UK - International travel will be required for this role
💰 Pay: Competitive salary + Opportunities to grow
📅 Hours: Mon - Fri 09:00 - 17:30
✅ Benefits: Enjoy 25 days' holiday, Pension Scheme & many more
🎓 From day one, you’ll gain access to outstanding Learning and Development opportunities and a whole load of benefits from big brand discounts to give back schemes!

See a Different World. Where potential is seen and progress is nurtured.

At Securitas Technology, we’re searching for a proactive Embedded Technical Support Engineer to provide essential BAU operational support across our customer’s global Physical Security and PS IT environments. This role ensures the smooth operation of the embedded hardware and applications that underpin their security infrastructure.

As a Embedded Technical Support Engineer, You’ll support deployed embedded systems day‑to‑day, troubleshoot issues, and maintain system stability across multiple regions. A key part of the role is acting as the technical bridge between internal engineering teams, the client’s technology and service‑delivery functions, and their nominated local system support vendors.

✨Organised, people-focused, and ready to grow? Join a global leader that’s protecting what matters most — and take the next step in your career.

Job Description

• Day to day support for all Pacom applications deployed by the customer throughout their global network
• Continuous review of transactional activity by region to ensure consistency and continuity of detail being reported
• Arrange/facilitate regular local operational team review sessions
• Provide the required support to the business to support new technology refresh initiatives/projects
• Provide local site support for all Pacom application upgrade activities
• Take a lead role in the management activities for all Pacom application failures/outages
• Support the PS-IT on-call roster one week per calendar month

Qualifications

Essential

• A knowledge of operational interactive security management at a control room level would be an advantage
• A knowledge of enterprise level security management applications
• A knowledge of basic Network functionality and infrastructure
• Be able to work on own initiative
• Excellent Communications skills both oral and written
• From time to time, the role will involve working outside normal hours, including evenings or weekends.

Desirable

• Experience with integrated Security systems
• Experience working in control room environment
• Experience working with Real Time Operating Systems
• Experience with working under scrum / agile methodologies
• Previous experience with aTechnical support role

Additional Information

It’s great to see you’re considering a career with us here at Securitas Technology! You're one step away from joining our global team of over 375,000 professionals.

Why Choose Securitas Technology?

At Securitas Technology, we are on a mission to make the world a safer place, driven by our core values of Integrity, Vigilance, and Helpfulness. We foster empowerment, innovation, and growth, offering industry-leading training and career development opportunities.

What You Can Expect

Applying for a new role can be exciting yet daunting. Our dedicated Recruitment Team carefully reviews every application, and we appreciate your patience. Need support? We’re here to help—just drop us an email.

Diversity & Inclusion: Be Yourself at Securitas

We are an all-inclusive employer, embracing individuality and diversity as key to our success. Our belonging strategy focuses on:

• Career Growth: Clear pathways from apprenticeships to leadership programs.
• Inclusive Leadership: A culture of respect, transparency, and collaboration.
• Fair Pay & Benefits: Competitive, equitable compensation and benefits.

Our Commitment to You

We support our workforce through initiatives such as:

• Employee Networks – Safe spaces to connect and influence policies for change.
• Race at Work Charter & Armed Forces Covenant – Supporting equality and inclusion.
• Disability Confident Employer – Ensuring accessibility with our Reasonable Adjustment Passport. With our Level 2 Disability Confident Employer Certification - We commit to guaranteeing an interview to anyone who discloses a disability at screening, providing they live within the location requirements.
• Health & Well-being Programs – Mental health support and workplace wellness.
• Neurodiversity Top Employer Certification – Leading inclusivity for neurodivergent individuals.

We celebrate diversity year-round with events like BSL Week, International Women’s Day, PRIDE, and Black History Month and so much more!

Take the Next Step

Join us and be part of a team that values you. Click ‘Apply Now’ and start your career with Securitas UK today!