Financial Aid Support Representative

About Us:

Apex Technical School is a premier New York trade school with over 60 years of experience delivering hands-on, career-focused training in high-demand skilled trades. Licensed by the NY State Education Department and accredited by ACCSC, Apex prepares students for real careers that drive economic mobility across New York City.

About the Role:

We are seeking a Financial Aid Support Representative to provide hands-on assistance to prospective and enrolled students as they complete their financial aid requirements. This is a temporary support role (up to 6 months) designed to help reduce processing backlogs and ensure students stay on track for enrollment and funding.

In this role, you’ll guide students step-by-step through FAFSA completion and related requirements via remote and/or in-person sessions, while working closely with Admissions and Financial Aid teams.

Compensation: $24-$28hr 

What You’ll Do

• Conduct scheduled virtual (Zoom/Microsoft Teams) and in-person sessions to assist students with:
• FAFSA completion
• FSA ID creation and troubleshooting
• Contributor (parent/spouse) setup
• Master Promissory Notes (MPN)
• Entrance Counseling
• Proactively outreach to students with incomplete financial aid requirements via phone and email
• Schedule and confirm appointments and follow-ups
• Track student progress and document all interactions accurately in internal systems
• Coordinate closely with Admissions and Financial Aid teams to ensure timely funding completion
• Identify and escalate issues related to verification, missing documentation, or eligibility concerns
• Maintain compliance with FERPA and institutional policies
• Support team goals related to outreach volume, completion rates, and student readiness

Additional Responsibilities

• Assist with Exit Counseling outreach and tracking
• Support financial aid communications such as reminders, deadlines, and required notices
• Help during peak processing periods and special financial aid initiatives

What We’re Looking For

Required:

• High School Diploma or equivalent
• 2–3 years of experience in Higher Education Financial Aid
• Strong working knowledge of FAFSA, verification processes, and federal aid regulations
• Excellent communication skills with a patient, student-centered approach
• Ability to multitask, work independently, and maintain attention to detail

Preferred:

• Certified Financial Aid Administrator (CFA)
• Experience working in virtual student support environments

• Technical Requirements

• Reliable high-speed internet
• Laptop or desktop with webcam and microphone
• Comfort using Microsoft Office, Zoom/Microsoft Teams, and web-based systems such as studentaid.gov
• Experience with databases or CRM systems (Salesforce a plus)