Fleet Management Technical Support Specialist

Fleet Management Technical Support Specialist (GSR)

The Ford Pro Fleet Management Services Team will provide sales and service support for commercial fleet customers contracting for fleet management services.  Fleet Management Technical Support Specialists will assist fleet customers with the management of service and maintenance repairs. 

What you'll do...

• Provide accurate documentation on all maintenance and repair events. 
• Verify that all repair and maintenance work is necessary and performed at a competitive price.
• When applicable, negotiate repair costs on behalf of the customer.  Document all cost savings, including identification of recommended repairs that are not needed.
• Ensure appropriate preventative maintenance schedule is followed. 
• Ensure agreed to charges for services work performed is aligned with the final amount charged.
• Assist with the development of processes and tools to streamline delivery of maintenance management services to our customers.

You'll have... 

• 5+ year’s technical automotive experience required
• Strong interpersonal skills, both for building relationships with clients and effectively communicating with other members of the sales team.
• Current/Prior ASE certification 
• ASE Master Technician
• Proficient computer skills and ability to navigate various resource systems
• The ability to work a Hybrid work schedule as needed
• Able to work scheduled weekends  
• Ability to adapt to a dynamic, diverse working environment that develops skilled and motivated people working together to deliver results
• Strong desire to be curious, learn, operate with empathy, and never let a customer down

• Working/Repair knowledge of vehicle classes 1 through 8 

Even better, you may have...

• Prior work experience in a Business Center environment preferred
• Proficient in MS Office Programs, familiarity with MSD and Salesforce CR preferred
• Prior fleet management services experience strongly preferred.
• Associates / Bachelor’s Degree preferred in automotive-related programs such as, but not limited to, Automotive Technology, Automotive Technology Management, Field Service Operations, Advanced Vehicle Systems, Automotive Engineering Technology, Automotive Service Technology and Automotive Industry Management preferred
• Fluency in French or Spanish is a preferred

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up childcare and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time. 

For more information on salary and benefits, click here: https://fordcareers.co/GSRSP1 

This position is a salary grade 6-8.

Visa sponsorship is not available for this position. 

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

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