Human Resources Operations Manager

Human Resources Operations Manager- Remote

At Salas O’Brien we tell our clients that we’re engineered for impact. This passion for making a difference applies just as much to our team as it does to our projects. That’s why we’re committed to living our values every day: inspiring, achieving, and connecting as shared owners of our success with a focus on a sustainable future.

Building for the long-term means that all of our team members can expect to work on amazing projects with a people-first approach to problem solving. It also means that each member of our team has truly limitless potential to build a unique, meaningful, and high-impact career—and they’ll receive great total rewards along the way.

About Us:

Founded in 1975, Salas O’Brien is an employee-owned engineering and professional services firm focused on achieving impact for our clients, our team, and the world. We know that tomorrow’s requirements are today’s opportunities, and we are here to design lasting solutions for pressing challenges.

We work across a variety of industries providing integrated engineering and consulting services. Our specialized experience includes design for data centers, healthcare, science and technology, high-rise buildings, clean energy, education, and other building types as well as structural and building sciences, infrastructure asset management, advanced robotics, and more.

Our technical expertise is paired with an exceptional team of business development, human resources, finance and accounting, information technology, and marketing professionals, all of whom play a key role in bringing our commitments to life every day.

Job Summary:
As a key leader within our centralized HR function, the HR Operations Manager plays a vital role in advancing the efficiency, consistency, and effectiveness of our people operations across the team member lifecycle. This position leads a well-established team focused on day-to-day HR case management and serves as a strategic partner in shaping scalable solutions for a growing organization. With our organization continuing to grow and evolve in structure, this leader will focus primarily on optimization and expanding service offerings—enhancing service delivery, refining processes, and influencing the team member experience at every touchpoint.

In this role, you will:

• Manage and mentor a centralized HR Core Team, ensuring high-quality service delivery across onboarding, team member changes, offboarding, and other lifecycle events with supporting disciplines.
• Serve as the first point of escalation for HR case management, supporting resolution of complex or sensitive matters and ensuring consistency in practice.
• Optimize existing processes and lead continuous improvement initiatives aimed at increasing automation, reducing case cycle time, and enhancing data accuracy.
• Collaborate with cross-functional HR leaders (Recruiting, Training & Development, Payroll, etc.) to align HR service delivery with enterprise-wide initiatives and priorities.
• Partner with HR Systems and other stakeholders to optimize UKG Pro modules and reporting tools, ensuring configurations evolve with business needs.
• Develop and manage dashboards and reporting to track team KPIs, monitor caseload trends, and inform leadership of progress against goals.
• Maintain documentation, templates, and knowledge base content to support HR team adoption and compliance with standard processes.
• Act as a process owner and advocate for scalable solutions that ensure compliance, improve experience, and support growth.

You will be a great fit if you:

• Lead with curiosity and a solutions-oriented mindset; you ask "how can we make this better for everyone?" regularly.
• Have a knack for balancing detail with big-picture thinking—and can shift between the two fluidly.
• Thrive in dynamic environments, especially those navigating change or rapid growth.
• Enjoy empowering others to do their best work while also rolling up your sleeves when needed.
• Communicate effectively across all levels and are skilled in managing both people and projects.

Qualifications & Experience:

• Educational Background: Bachelor’s or master’s degree in HR, Organizational Psychology, Business, or related field.
• Experience: 5+ years of experience managing a centralized HR Operation or Shared HR Services team required
• Demonstrated experience leading people or teams, especially within a virtual environment 
• Proven success managing HR workflows, case systems, and service delivery metrics
• Proven experience leading teams in a virtual environment, managing HR workflows, and driving consistent service delivery in a centralized model 
• Prior experience in the AEC industry or professional services strongly preferred
• Skills:
• Proficiency in Microsoft Office Suite; advanced Excel skills (e.g., pivot tables, vlookups, dashboards) required
• Strong knowledge of HRIS platforms; experience with UKG Pro (UltiPro) highly preferred
• Excellent project management skills, with the ability to manage competing priorities and lead cross-functional initiatives
• High emotional intelligence, excellent judgment, and strong interpersonal and executive communication skills

Location: Remote – flexible U.S. home base
Travel: Minimal, with occasional team or leadership meetings anticipated
#LI-Remote

Compensation & Benefits:

The expected base salary range for this role is $105,000-$115,000 USD per year. Actual compensation will be determined based on a number of factors including skills, experience, qualifications, and location.

This role is also eligible for performance-based bonuses and a comprehensive U.S. based benefits package, including:

• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and company holidays
• Wellness programs and employee assistance resources
• Professional development support

For more information, visit our full benefits overview here.

Equal Opportunity Employment Statement

Salas O’Brien provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state/provincial, or local laws. Salas O’Brien will accommodate the disability-related needs of applicants as required by law.

Third-Party Agency Notice

Salas O’Brien does not accept unsolicited resumes from external recruiters or agencies. We only work with approved partners engaged directly by our Talent Acquisition team for specific searches. Unsolicited submissions will not be eligible for placement fees.