Human Resources Technician (UC)

The City of Santa Ana is looking for individuals who are results-oriented, possess great attitudes, demonstrate creativity and innovation, work efficiently, show a record of success and have a passion for public service. Having the best employees provides the best service to the community

Under general supervision, the Human Resources Technician performs paraprofessional human resource duties to assist in a variety of human resource functions such as recruitment and selection, benefits, and the collection, preparation, and verification of data for human resources related functions.  The Human Resources Operations Division is responsible for the benefits and full life cycle of employment, from recruitment to retirement. The current vacancy in Benefits Administration, but the eligibility list established may fill future positions in either Talent Acquisition or Benefits Administration within the Operations Division. 

Plans and designs recruitment and selection materials such as timelines, advertising sources, and the number and type of examination components. Obtains and compiles test questions from various sources for multiple-choice and oral examinations. Reviews test questions with supervisors and subject matter experts. Develops and compiles materials for examinations. Administers selected performance, written, and oral examinations. Coordinates oral interview examinations by contacting raters and conducting orientations for interview panels. Reviews and evaluates job applications for compliance with established standards. Writes job announcements and interviews prospective employees. Prepares and coordinates job advertisements and coordinates payments with user departments. Maintains up-to-date recruitment resources and methods to attract qualified applicants. Verifies, calculates, and inputs data pertaining to employees, classification, compensation, pay incentives, and other payroll data on new employees and separations into the City’s payroll system. Meets with applicants to provide feedback on outcome of examinations. Assists with benefits administration. Posts employee information online using CalPERS automated system. Provides pension estimates and retirement cash-out information. Coordinates the City’s Rideshare Program. Coordinates the City tuition reimbursement program. Updates employee seniority analysis reports. Writes memos and letters on a variety of topics to applicants, organizations, and employees. Gathers, compiles, and evaluates a variety of information and statistical data. May serve as an administrator for the Neogov applicant tracking and onboarding system, and train users. Performs other related functions as assigned.

Some experience performing technician level human resource or administrative duties or two years of experience performing support staff duties in a human resource office; or any equivalent combination of training and experience which provides the following knowledge, skills, and abilities.

DESIRABLE KNOWLEDGE, SKILLS AND ABILITIES

Knowledge of: principles and methods of administrative practices and procedures for benefits and recruitment and selection, including recruitment advertising and interviewing, and general human resource operations.

Skill in: personal computer operation and Microsoft Office suite software.

Ability to: maintain the confidentiality of sensitive personnel information; maintain accurate records; collect and evaluate data; perform mathematical calculations; prepare reports and correspondence; communicate effectively, both orally and in writing; establish and maintain effective working relationships with employees and the general public.

Possession and retention of a valid driver’s license, or alternative transportation that reasonably meets operational needs is required for this position.