DescriptionAt SI Group, we aspire for all employees to live and work to their full potential. We foster a unique environment where each employee is empowered to create value for our business with a commitment to safety and compliance. We promote personal and professional success that aligns with productivity and extraordinary results. Become a Catalyst for Change and help ignite impossible.
The Role: As the IT Support Engineer, reporting to the Sr. Manager - IT Manufacturing Excellence, you will be responsible for providing Tier I & II customer service and technical support to local, global, and remote end-users as well as implementing, upgrading, or troubleshooting all related hardware, software, & networking systems. Additionally, you will be responsible for resolving requests and issues in a timely manner documenting via ITSM ticketing system, escalating as appropriate.
How You Will Make an Impact:
- Triage, troubleshoot and resolve request & incident tickets, escalate tickets as appropriate, documenting in ITSM system
- Install, upgrade, support and troubleshoot Windows 10, Microsoft Office/365, and all other authorized desktop applications
- Install, upgrade, support and troubleshoot computer hardware, printers, and all other authorized peripheral equipment
- Use diagnostic tools to troubleshoot client related networking issues or provide improvements
- Handle all Move/Add/Change for user and computer accounts in Active Directory, provisioning access to required electronic resources
- Accurately update IT Hardware and Software Asset Inventory in the ITSM system
- Provide or recommend computer related training as needed, including FAQ’s, knowledge base contributions, and job aids
- Own or assist in administration of assigned software platform(s) to ensure continual service availability and required performance
Creating Extraordinary Starts With:
- BS or equivalent related experience
- Minimum of 2 years previous IT administration/support level work experience
- Strong analytical, strategic, organizational, reporting, presentation, and communication skills
- Previous experience within the chemical industry preferred
- Experience with PI or Aspen Tech preferred
What We Value:
We strive for all employees to nurture physical, mental and emotional health both personally and professionally. Our commitment to health and wellness centers around prevention, early detection and embracing a healthy lifestyle. Some offerings may vary by role or region, but may include:
- Physical Health benefits including competitive Medical, Dental, and Vision packages, company contribution to Health Savings Account, cash incentive for Annual Physical and reimbursement
- Financial Wellness opportunities including company paid life insurance and disability plans, 401(k) Retirement Plan with generous company match, and certified Financial Planning & Investment services
- Mental Health benefits including generous Paid Time Off and 10 Paid Holidays, Paid Parental Bonding Leave, and much more!