IT Support Technician (Entry Level w/ Degree + 25% Travel Req)

IT Support Technician (Entry Level w/ Degree + 25% Travel Req)
Location: Remote from Washington
Salary: $50,000 - $60,000 + Benefits
Benefits: Medical, Dental, Short/Long-Term Disability, 401K w/ 3% Safe Harbor, PTO, & Paid Holidays
Job Type: Full-Time 
Typical Hours: M-F, 8am-5pm PST
Start Date: ASAP
Sponsorship: Not available
Relocation Assistance: Not Available
Travel: 25% within Washington (~2 day trips per month + ~1 overnight; driving required)

IT Support Technician (Entry Level w/ Degree + 25% Travel Req) Description

Our MSP client in the managed IT services industry is seeking an IT Support Technician to support small business clients across Washington. This role provides 75% Tier 1 and 25% Tier 2 support, troubleshooting hardware, software, and Microsoft 365 issues both remotely and at client sites. The ideal candidate holds an Associate or Bachelor’s degree in a computer science related field, has a strong foundation in Windows systems and hardware support, and communicates technical information clearly to non-technical users. This is an excellent opportunity to gain broad hands-on experience in a growth-oriented MSP environment.

IT Support Technician (Entry Level w/ Degree + 25% Travel Req) Responsibilities

•    Provide Tier 1 (75%) technical support for hardware, software, and access issues 
•    Provide Tier 2 (25%) technical support by troubleshooting issues and escalating as appropriate
•    Resolve Microsoft 365 account issues including email, login, and access problems
•    Support Windows desktop and laptop systems including configuration and maintenance
•    Install and configure desktops, laptops, printers, and scanners for end users
•    Travel to client sites to complete installations, data transfers, and onsite issue resolution
•    Address basic connectivity issues with support from senior technicians as needed
•    Document and manage service tickets using the Autotask ticketing system
•    Perform basic hardware repairs and component troubleshooting for desktops and laptops
•    Support clients during outages and communicate issue status and resolution clearly
•    Deliver professional end-user support while maintaining high levels of customer satisfaction

IT Support Technician (Entry Level w/ Degree + 25% Travel Req) Qualifications

•    Associate or Bachelor’s degree in a computer science related field is required
•    Strong understanding of Windows operating systems and Microsoft 365 is required
•    Knowledge of desktop and laptop hardware components with basic repair skills is required
•    Driver’s license and reliable personal vehicle are required
•    Ability to travel 25% within the state of Washington is required