IT Systems Administrator

The IT Systems Administrator will be responsible for the maintenance, configuration, updates and reliable operation of on-premises and remote computer systems, network servers, backup systems, phone systems and peripheral devices across the various NFM systems. This role will also collaborate with the IT Team Lead and IT Support Staff to troubleshoot software errors and provide recommendations for upgrades to IT infrastructure.

This position will require onsite work in Linthicum at least 3-4 days per week

Essential Job Functions:  

Specific tasks will include, but are not limited to, the following:

• Manage regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures
• Maintain the maintenance, configuration, updates and reliable operation of on-premises and remote computer systems, network servers, backup systems, phone systems and peripheral devices.
• Assist IT Team Lead in providing documentation and technical specifications to IT Support staff for planning and implementing new or upgrades of IT infrastructure
• Support IT Team Lead with helpdesk support, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner
• Maintain NFM’s phone system and fax service management including phone and fax number assignment, training for new users, and technical support
• Assist IT Support Staff in the onboarding process with creating user accounts for new employees
• Support IT team with setting up security policies for users and identity management.
• Participate in organization IT policy planning and implementation.
• Assist IT Support Staff in troubleshooting of hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues
• Support with monitoring, identifying and remediation of computer systems and IT Infrastructure for any malicious activities.
• Assist IT Security team with setting up security policies for users and identity management
• The IT Systems Administrator is expected to maintain satisfactory attendance and report to work on time every day.
• The employer shall, in its discretion, modify or adjust the position to meet the company’s changing needs.
• This job description is not a contract and may be adjusted as deemed appropriate at the employer’s sole discretion.
• This position may require occasional overtime and travel.
• Additional tasks as assigned.

Required Job Functions:
Specific tasks will include, but are not limited to, the following:

• Lead initiatives pertaining to new or upgrades of IT infrastructure
• Work independently, partner with mid-level and senior management on complex projects
• Communicate effectively to clearly convey information in verbal and written form
• Demonstrate Business Process Efficiency
• Additional tasks as assigned.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with a job.

Additional Working Conditions Information:  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is often required to walk; use hands to finger, handle, or operate computers, objects, tools, or controls; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Diversity and Inclusion:

At NFM Lending we are a diverse team of champions, industry pioneers and action leaders. We draw on the differences in who we are, what we’ve experienced, and how we navigate the mortgage industry with focused intention. We work to attract, develop, engage, advance and retain a high performing workforce through fostering an inclusive culture where everyone can join in the journey to success. EOE.

The range provided reflects the expected compensation for this role and is considered a general guideline. Actual compensation will be decided based on factors such as geographic location, skills, education, experience assessed during the interview process, and internal pay equity. Compensation may also include incentives such as per-file bonuses and discretionary bonuses as applicable to the role.

Qualifying employees are eligible to participate in our Total Rewards program. Additional information can be found by clicking on the following link: Benefits and Total Rewards