IT Systems Administrator - Entry
State of WashingtonDescription
AGRICULTURE - A Cornerstone of Washington's Economy
The Washington State Department of Agriculture has been serving the state for more than 100 years. Through service, regulation, and advocacy, we keep agriculture viable and vital in Washington State, while protecting consumers, public health, and the environment. We work extensively with farmers and ranchers, but our responsibilities – from ensuring food safety to environmental protection – touch the lives of millions of people locally, nationally, and abroad.
The agency includes 780 employees approximately and grows close to 1,000 employees at the peak of seasonal work. To learn more and view additional openings, please visit our Employment Page.
The Opportunity:
The Information Technology Office provides full-scope IT services to all staff and resides under the Director’s Office. The IT Office is staffed under four main groups - Service Desk Support, Application Development, Infrastructure and Systems Management, and Security.
This position works within the Information Technology Division’s Service Desk Group collaborating with the other systems administrators, security analyst, network and Service Desk to integrate, maintain, monitor, document, and develop projects guided by industry best practices.Important Notes
WSDA is recruiting for a full-time permanent IT Systems Administrator - Entry position within the Administrative Services Division. This position is eligible for a flexible/hybrid schedule and will need to report to the WSDA Headquarter Office located in Olympia, Washington. This position is non-represented.
The base pay offered will take into account internal equity and may vary depending on the preferred candidate's job-related knowledge, skills, and experience. The typical starting salary for this position is: $72,816 - $95,568 annually.Duties
Include but not limited to: Duty: Enterprise MECM System Administration. Task: Collaborate with IT teams to configure and maintain the Microsoft Endpoint Configuration Manager (MECM) environment; including configuration management, operating system deployment, software packaging, pre-boot execution environment (PXE) configuration, multicast-enabled distribution point configuration, and pull advertising configuration. Automate processes and script tasks using PowerShell and build custom queries on demand. Collections are optimized and Configurations Items present, build best practices documentation and utilize metrics/reporting capabilities. - Utilize Microsoft Intune and Endpoint Manager to build custom program images packaging all software to create a software catalog to automate the PC and software deployment process.
- Collaborate with security personnel to ensure all standards, policies, and processes adhere to industry standards and best practices, in addition to compliance with OCIO statewide standards.
- Collaborate with System Administration and the Security team to configure and update conditional access policies.
- Troubleshoot and correct technical and data issues, determine root cause analysis and implement solutions to limit impacts to customers.
- Provide guidance to other team members as well as customers regarding procedures and best practices.
- Train Service Desk staff on processes and procedures for imaging and deploying software.
- Use proper IT change management practices and procedures.
- Audit and optimize endpoint management processes for automation and scalability using Microsoft Endpoint Configuration Manager (MECM).
- Create and maintain technical documentation.
- Maintain historical system documentation and utilize ticking system.
- Create technical documentation to include process, procedures, and how-to guides for enterprise customers and/or support technicians.
- Maintain technical skills and knowledge by keeping up on industry trends.
- Increase technical knowledge and understanding by attending training, utilizing internet and online videos, hands on testing and peer collaboration.
- Expand knowledge of current environment to prepare for future changes.
Qualifications
Who should apply?
Professionals with:- A bachelor’s degree in computer science or related field.
- Two (2) years of information technology experience consulting, analyzing, designing, configuring, installing, troubleshooting enterprise systems, providing customer support and technical support in information technology.
OR- An associate degree or equivalent, two years (2) of vocational training in information technology or related program. Working experience may be substituted for education year for year.
AND
In addition, Four (4) years of information technology experience such as:- Consulting, analyzing, designing, programming, installing and/or maintaining computer software applications and hardware.
- Providing customer or technical support in information technology.
- Manage or being a technical SME on projects.
- Creating and maintaining technical documentation.
- One (1) + years of experience with PowerShell scripting.
- Demonstrated ability to effectively communicate, independently analyze, and weigh the risks verses benefits in decisions and recommendations. Demonstrated skill in delivering group presentations and the ability to present complex information in a way that is easily understandable to the audience.
- Demonstrated history of successful organization and time management skills.
Desired Qualifications- Bachelor’s degree in computer science.
- Two (2) years of experience working with Microsoft Endpoint Configuration Manager (MECM) and Intune.
Supplemental Information
Employee Benefits
- A healthy work/life balance, which may include flexible work schedules, and teleworking.
- WSDA provides an excellent benefits package beyond traditional benefits. State employment offers Dependent Care Assistance, Flexible Spending Accounts, Public Service Loan Forgiveness, Tuition Waiver, Deferred Compensation, Employee Recognition Leave; click here for more information.
- 12 paid Holidays & Vacation and Leave Accruals.
- All Personal Protective Equipment (PPE) required will be provided by the agency.
- Commute Trip Reduction Program.
For more information about the Washington State Department of Agriculture, visit us atwww.agr.wa.gov.
How to apply:
You must complete your careers.wa.gov profile and answer the supplemental questions. In addition to completing the online application, and supplemental questions applicants must attach the following documents to their profile to be considered for this position:
· Current resume detailing experience and education
· A cover letter describing how you meet the specific qualifications for this position.
· Three professional references
By submitting these materials, you are indicating that all information is true and correct. The state may verify information. Any untruthful or misleading information is cause for removal from the applicant pool or dismissal if employed. Applications with comments "see attachments" will be considered incomplete.
If you are having technical difficulties creating, accessing, or completing your application, please call NEOGOV toll-free at (855) 524-5627 or email support@neogov.com.
The initial screening will be solely based on the contents and completeness of your application and the materials submitted. All information may be verified, and documentation may be required. Applications received via e-mail will not be accepted in lieu of applying through the state's on-line recruitment system.Equity at WSDA
The Department of Agriculture recognizes, appreciates, supports, embraces, and respects all cultural identities and backgrounds while we collaborate in authentic ways. We hire amazing people that share in the commitment to our Pro-Equity Anti-Racist (PEAR) strategic plan, our Healthy Environment for All (HEAL) Act implementation plan, and our unique needs and desires for belonging, respect, and inclusion. We value the growth and development of our team members by providing equitable access to resources and opportunities for continuous learning, improvement, and advancement.
We strive to hire, cultivate, and retain a productive and dedicated workforce that reflects the communities we serve while we are committed to a workplace that celebrates our differences and supports equal opportunity employment and inclusion regardless of race, creed, color, national origin, citizenship or immigration status, marital status, families with children (including pregnancy, childbirth, or related medical conditions), sex, sexual orientation, gender identity diversity, age, status as a protected veteran, honorably discharged veteran or military status, status as an individual with the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with disabilities or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws.
Contact Us
Should you have any questions regarding this position or the online application, contact the Human Resource Office at Recruitment@agr.wa.gov. Prior to a new appointment into the Department of Agriculture, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position. The Human Resources Division may use referrals from this recruitment to help fill future similar vacancies for up to six months.
Veteran's Preference: Applicants who meet the minimum qualifications and wish to claim Veteran's Preference MUST attach a copy of their DD214, or other verification of military service. Please blackout any personally identifiable data such as social security numbers. For additional information on Veteran's Preference and guidance on how to determine if you are eligible, click here.
Persons with a disability, who need assistance with their application or need this announcement in an alternative format, may call 664-1960 or toll free (877) 664-1960. TTY users should first call 711 to access the Washington Relay Service.