Manager, Digital Workflow Development & Support - Editorial (Open to Remote)

The Digital Workflow Development & Support (DWDS) team supports the tools and workflows that connect our editorial, design, and production processes—from manuscript delivery through print and digital production. 

The Manager will focus on supporting editorial processes, working primarily with production editors, but also assisting editors, managing editors, copyeditors, proofreaders, and authors as needed. 

This position combines front-line user support with process innovation. The successful candidate will troubleshoot technical issues, develop and test editorial tools, deliver training, and write clear documentation. They will collaborate closely with DWDS colleagues and cross-functional partners across Penguin Random House to maintain and continually improve a seamless, efficient publishing workflow that upholds the highest editorial standards. 

The ideal candidate has an advanced level of proficiency in Microsoft Word and combines a strong editorial background with technical curiosity and a desire to improve processes. They will have excellent communication skills and enjoy helping others succeed.  

Specific responsibilities include:   

• Provide front-line support to production editorial and related staff across all Penguin Random House imprints.
• Troubleshoot technical issues within Microsoft Word, Adobe Acrobat, and other tools used in our editorial and production workflows for bookmaking.
• Write, proofread, and maintain process documentation for internal users, freelancers, and vendors.
• Develop and deliver group and one-on-one training sessions in workflow best practices.
• Partner with IT and project teams to analyze workflow data, write software requirements, and develop and test new tools.
• Identify opportunities to improve efficiency, quality, and user experience in editorial processes. 

Please apply if you meet the following qualifications:   

• 3+ years of experience in production editorial or general editorial in book publishing
• Strong working knowledge of Microsoft Word -- this includes familiarity with custom styles, templates, and macros.
• Comfort with Adobe Acrobat, particularly commenting tools and other tools that support a digital proofreading process.
• Proven adaptability and capacity to become an expert in new systems or software in a short time frame.
• High comfort level in both Mac and PC environments. 
• Excellent written and oral communication skills.
• Excellent presentation skills.
• Strong organizational and time management skills; ability to prioritize and multi-task.
• Strong research, information gathering, analytic, and problem-solving skills.
• Experience in technical support and troubleshooting is an asset.
• Any familiarity with Adobe InDesign, XML, HTML, and CSS is a bonus.  

Penguin Random House is headquartered in New York City. This role offers flexible work arrangements, including hybrid (NYC-based) or fully remote within the U.S., operating on Eastern Time. 

The salary for this position is $73,500. All positions are currently eligible for annual profit award or bonus, subject to Company results.       

Applications for this role will be accepted through January 11 or until the role is filled. We encourage you to apply early, as we review applications on a rolling basis. Please include your resume and cover letter for consideration. Before applying for any role at Penguin Random House, we recommend you review our applicant resources page and our FAQs page.