Medicaid Eligibility Support & Outreach

Staffing Solutions Organization LLC (SSO) is currently building a talent pipeline for anticipated Medicaid Eligibility and Medicaid Outreach initiatives supporting Medicaid programs. These proactive, future opportunities are expected to support increased workload, policy changes, and backlog reduction efforts. Applying now allows qualified candidates to be considered early as projects are formally approved and launched. If you have experience in Medicaid eligibility, human services, or client outreach, we encourage you to apply and join the SSO talent community. Medicaid Eligibility Support Roles (Future Opportunities) Anticipated Positions Medicaid Eligibility Associate – Full‑Time Medicaid Eligibility Supervisor – Full‑Time Role Overview These roles focus on reviewing and assessing Medicaid cases, applying policy and eligibility rules, and processing submitted client documentation. Work is primarily case‑based, with occasional outbound contact required to clarify information. Staff will work across multiple web‑based systems and Microsoft platforms (including Teams and Outlook), often using multiple monitors. This short‑term initiative is expected to reduce processing backlogs and improve service delivery outcomes. Supervisors perform similar eligibility work while also providing team oversight, performance support, and reporting. Key Responsibilities Review and evaluate Medicaid applications and supporting documentation Interpret and apply Medicaid policy, rules, and regulations Verify, update, and maintain accurate digital case records Respond to client or member inquiries as needed Navigate and utilize multiple systems in a fast‑paced environment Supervisor roles: provide staff oversight, coaching, quality review, and reporting Minimum Qualifications College degree preferred, not required Four (4) years combined education, training, and/or experience in health or human services or a related field demonstrating: Ability to interpret and apply policy and regulations Experience maintaining and verifying digital records Experience responding to client or member inquiries Prior supervisory experience required for Supervisor roles Medicaid Direct Outreach Roles (Future Opportunities) Anticipated Positions Medicaid Outreach Representative – Full‑Time Medicaid Outreach Supervisor – Full‑Time Role Overview Beginning in 2027, new requirements may affect some adults’ ability to maintain Medicaid coverage. These roles will conduct proactive outbound outreach to members within the Medicaid Expansion population to: Confirm contact information Increase awareness of upcoming program changes Prescreen for compliance pathways or exemptions This work involves 100% outbound calling and direct engagement throughout the workday. Strong communication skills, empathy, and professionalism are essential. Outreach Supervisors will also monitor call quality, provide coaching, and report outreach trends to leadership. Key Responsibilities Conduct proactive outbound calls to Medicaid members Clearly explain program changes and next steps Accurately document outreach efforts in digital systems Provide respectful, empathetic client support Supervisor roles: monitor call quality, coach staff, and report performance trends Minimum Qualifications College degree preferred, not required Two (2) years combined education, training, and/or experience in: Health or human services Client‑facing communications or outreach Experience with: Digital recordkeeping Assisting clients or members High‑volume phone work Prior supervisory experience required for Supervisor roles Why Join the SSO Talent Community? Be considered early for future Medicaid initiatives Full‑time schedules (40 hours per week) Meaningful public‑service work supporting access to healthcare Opportunity to support large‑scale Medicaid operations and policy transitions Important Note These positions represent proactive talent pipeline opportunities. Applying now allows SSO to quickly match qualified candidates as roles are formally approved and launched. Keywords  Medicaid Eligibility, Eligibility Specialist, Medicaid Outreach, Human Services, Public Assistance, Case Processing, Policy Application, Client Outreach, Call Center, Eligibility Determination, Medicaid Supervisor, Healthcare Administration, Social Services