Medical Support Assistant

At International SOS Government Medical Services, headquartered in Houston, Texas, you'll contribute to programs that support healthcare delivery, operational readiness, and workforce wellbeing across the U.S. and internationally. Whether serving in a clinical, operational, or business capacity, your work plays an important role in helping organizations operate safely and effectively.

Founded in 1984, International SOS operates in more than 90 countries, providing healthcare, medical assistance, emergency response, and workforce support services worldwide. Learn more at internationalsos.com.

This job is contingent on contract award.

This Medical Support Assistant role supports the United States Department of Veterans Affairs (VA) South Texas Veterans Health Care System (STVHCS) Care in the Community (CITC) Service. The position focuses on patient access, appointment scheduling, consult processing, referral coordination, and customer service for Veterans across the South Texas Veterans Health Care System service area.

This is a remote role within the South Texas Veterans Health Care System service area. Candidates must reside within fifty (50) miles of 7400 Merton Minter Street, San Antonio, Texas 78229. On-site support may be required if the Department of Veterans Affairs determines that direct patient services or workload demand requires it.

Regular business hours are Monday through Friday, either 8:00 a.m. to 4:30 p.m. or 7:30 a.m. to 4:00 p.m., excluding federal holidays. Team members work an eight (8)-hour shift coordinated with the Contracting Officer Representative.

Key Responsibilities:

• Schedule, track, and coordinate patient appointments, including required pre-appointment and post-appointment contacts.
• Process community care consults using HealthShare Referral Manager, Provider Profile Management System, and other required systems.
• Coordinate and authorize Veteran care with community providers when the Department of Veterans Affairs does not supply, or cannot supply timely, the required care.
• Validate patient demographic information and support accurate processing of health and administrative information into required Department of Veterans Affairs systems.
• Screen and respond to telephone inquiries in a courteous and timely manner, collect needed information, and route calls appropriately.
• Communicate with internal medical providers regarding Department of Veterans Affairs Community Care rules, regulations, and required processes.
• Use required systems and tools, including Veterans Health Information Systems and Technology Architecture, Computerized Patient Record System, HealthShare Referral Manager, Consult Tracking Manager, Provider Profile Management System, Microsoft Excel, Microsoft Word, Microsoft Outlook, and Microsoft Teams.
• Support quality customer service for patients, patient families, Department of Veterans Affairs staff, contractors, physicians, fellows, and residents.
• Follow scheduling practices, referral disposition processes, privacy requirements, information security expectations, and applicable healthcare compliance standards.
• Protect sensitive information and maintain confidentiality of electronic and printed records.

• High school diploma or General Educational Development equivalent.
• Basic medical terminology knowledge.
• Ability to read, write, and speak English effectively.
• Ability to type at least fifty (50) words per minute.
• Basic computer skills, including the ability to use computerized programs and databases to enter, modify, and retrieve sensitive information from electronic medical records, scheduling systems, and reports.
• Resident of the United States of America and able to pass or possess required Department of Veterans Affairs clearance.
• Must reside within fifty (50) miles of 7400 Merton Minter Street, San Antonio, Texas 78229.
• Ability to complete required Department of Veterans Affairs privacy, information security, scheduling, Talent Management System, and Rules of Behavior training within required timeframes.
• Ability to work in a remote or office-based computer environment, sit or stand for prolonged periods, bend, stoop, and lift up to fifteen (15) pounds.

Preferred

• Experience supporting patient scheduling, referral coordination, consult processing, or administrative workflows in a healthcare environment.
• Familiarity with Department of Veterans Affairs systems or community care coordination workflows.
• Experience using Microsoft Excel in a healthcare administrative setting.

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Compensation Disclaimer:
Pay range is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits. Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with geographical market data.

Benefits Language (FTE roles):
Full-time positions are eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional benefits include a 401k plan, paid time off, and an annual bonus. International SOS Government Medical Services complies with all federal, state, and local minimum wage laws.

Equal Opportunity Employer (EEO) Statement:
International SOS Government Medical Services is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.