Navy - Technical Support Specialist - Secret Clearance Required
cFocus Softwareorporated
Full-time
Remote
Support
cFocus Software seeks a Technical Support Specialist to join our program supporting the Department of Defense (DoD). This position is remote. This position requires the ability to obtain a Secret clearance.
Qualifications:
Qualifications:
- B.S. Computer Science, Information Technology, or a related field
- 2+ years of DoD IT/Help Desk experience
- Technical Proficiency:
- Computer networking concepts, protocols, and security methodologies
- System performance and availability monitoring
- Network access, identity, and access management (e.g., Public Key Infrastructure)
- Remote access technologies
- Systems administration concepts
- Common network tools (e.g., ping, traceroute, nslookup)
- Electronic device functionality (computers, network components, peripherals)
- Operating System command line execution (e.g., ipconfig, netstat)
- Cloud computing service and deployment models (SaaS, IaaS, PaaS)
- Network protocols (TCP/IP, DHCP, DNS)
- Security Awareness:
- Cybersecurity principles, threats, and vulnerabilities
- National and international cybersecurity laws, regulations, and ethics
- Organizational IT user security policies (e.g., account management, access control)
- Data security standards (PII, PCI, PHI)
- Information classification, compromise procedures, and incident management processes
- Support and Service Delivery:
- Risk management processes (assessment and mitigation)
- Incident data analysis and trend identification
- Service desk best practices
- Customer service and communication skills
- Technical training development and delivery
- Incident tracking and solution database management
- Trouble ticketing system utilization (incident, problem, event documentation)
- Standard Operating Procedure (SOP) development and maintenance