Operational Support Specialist

Summary

Salary: £35,700.00
Grade: CHD Crewmember 
Reporting Line: Operational Support Manager
Contact Type: Permanent, Full time
Location: Field Based, across South UK
Closing Date: 08/09/26 

What to expect

As an Operational Support Specialist, you will join us on our journey and undertake a highly valuable role responsible for supporting our network of over 11,500 branches to operate safe, compliant and successful franchise businesses. Working in a field-based capacity, you will undertake a variety of branch visits, including stock and cash verification, operational support, branch accounting reviews and cash management activities. 

You will work closely with Postmasters and a range of stakeholders across the business, providing coaching, guidance and practical support to help improve operational performance and ensure branches are equipped to deliver excellent service to customers. This role offers a unique opportunity to make a tangible difference to our Postmaster community. Whether supporting branches through operational challenges, conducting risk-based stock checks, or helping colleagues following significant events such as robberies, burglaries or branch closures, you will play an important role in helping our network thrive.

As a national field-based role, regular travel and overnight stays will be required, with work scheduled according to your geographical location.

What we can do for you

Our business is changing and we understand that attracting the right talent is pivotal in driving the positive change needed, to help us achieve our ambitious goals. Beyond a competitive salary, we offer a comprehensive benefits package that includes:

• 25 days annual leave (rising to 30 after 2 years), plus bank holidays
• Generous pension scheme with minimum 10% employer contribution
• Access to 24/7 digital GP services and our Employee Assistance Programme
• 6 x Life assurance and income protection after 12 months service
• Over 400 online courses, mentoring, apprenticeships, and development programmes
• Access to our benefits platform for exclusive discounts & saving

Click here for a detailed overview of our benefits

What you’ll need to succeed

To be successful in this role, you will have experience of branch operations, cash and stock management processes and be confident building relationships with a wide variety of stakeholders. You will combine operational expertise with a coaching and support-focused approach, ensuring Postmasters receive clear guidance and practical solutions. 

As an Operational Support Specialist, you will be highly skilled in Horizon day-to-day operations and back-office accounting, with good proficiency in Microsoft Office applications.

In addition to this, the ideal candidate will:

• Have excellent communication skills with the ability to explain complex issues clearly and confidently.
• Demonstrate high levels of integrity, professionalism and attention to detail in all aspects of their work.
• Be able to adapt their approach to different situations, showing empathy, emotional intelligence and sound judgement when supporting Postmasters. 
• Have strong consultative and coaching skills, enabling them to provide support, guidance and signposting to appropriate resources.
• Be flexible and willing to travel nationally, including overnight stays where required. 
• Be committed to continuous learning, personal development and maintaining high team standards. 
• Be a collaborative team player who can work effectively across teams and stakeholders to achieve positive outcomes.

About us

At Post Office Ltd, we’re proud to be at the heart of communities across the UK, upheld by the dedication and service of our postmasters. We offer essential services that people rely on every day, from parcels and banking to identity and government services. While we continue to evolve with digital innovation, our commitment to personal, face-to-face service remains core to who we are. 

Our journey is one of reflection, growth, and meaningful change. We’re looking for people who think differently. Those with resilience, purpose, and a deep sense of responsibility to our postmasters, partners and the communities they serve. If you're driven by the chance to make a real impact and help shape a future, built on progress and integrity, we’d love to hear from you. For more details visit careers@postoffice.co.uk

Application Guidance

Our commitment to embracing diversity extends beyond just words. While we’ve outlined key skills above, we recognise that great candidates come from a variety of backgrounds. We value diverse perspectives and are committed to building an inclusive workplace where everyone can thrive.

As a Disability Confident Employer, we recognise the value people with disabilities can bring to our business. If you require any reasonable adjustments throughout the recruitment process or would like further details on the job description, please contact talentacquisition@postoffice.co.uk

We’re thrilled by your interest in this opportunity and truly value every application we receive. Please note the advert may close early if we receive a high volume of applications. Unfortunately, we’re unable to provide individual feedback on all submissions.

#LI-REMOTE