Practice Support Specialist, VBC

Schedule: 8:00 AM – 4:30 PM
Work Environment: Fully Remote to Alabama Residents Only (with occasional in‑office team meetings)
Experience Required: Minimum 1 year in a primary care office
Team Culture: Collaborative • Supportive • Growth‑Minded

Are you passionate about helping patients receive the right care at the right time? Do you thrive in a supportive, team‑oriented environment that’s committed to quality and continuous improvement? If so, we’d love to meet you!

💼 About the Role

As a Practice Support Specialist, you’ll play a key part in ensuring patients have a smooth, informed, and positive care experience. Working as part of a multidisciplinary team, you’ll help drive critical value‑based care initiatives by supporting providers, improving care coordination, and helping patients close gaps in care.

Your work directly contributes to better patient outcomes, reduced healthcare costs, and improved provider satisfaction—making this a meaningful role with real impact.

About Baptist Health Medical Group

Baptist Health Medical Group is a physician-led group established on a foundation of compassionate care and clinical excellence. Guided by this commitment to compassion and excellence, our teams of physicians, advanced practice professionals, nurses, clinicians and office staff work together to meet every patient’s total healthcare needs.

As part of Baptist Health’s extensive network of comprehensive healthcare services, Baptist Health Medical Group is committed to providing the community easy access to integrated care. Our expansive range of practices offer close-to-home locations and convenient appointment options.

Providing expert care in over 18 areas of focus — from primary care to specialty institutes — Baptist Health Medical Group includes more than 600 physicians and advanced practice professionals.

Health Offers Great NEW Competitive Pay and Great Benefits Package that Includes:

• Medical, Dental, Vision
• 403(b) Retirement Savings Plan
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Paid Time Off (up to 5 weeks to start)
• Life Insurance
• Extended Leave Plan (ELP)
• Family Care (childcare, elder care, pet care)
• Paid Parental Leave
• Pet Insurance
• Car Insurance
• Educational Benefits including tuition reimbursement & monthly payments to help pay down any graduated school debt

ALL BENEFITS START DAY ONE

• Review electronic health records to prepare for patient visits
• Complete pre‑visit outreach, wellness questionnaires, and patient history reviews
• Gather and update patient demographic and health information
• Conduct medication reviews and assist care teams with accurate documentation
• Obtain health maintenance documents and ensure proper record workflows
• Reach out to patients with gaps in care and help them schedule needed appointments
• Educate patients and families on prevention, wellness, and follow‑up care
• Collaborate with care management, providers, risk‑adjustment coders, and community partners
• Participate in team meetings and organizational quality initiatives

🌱 Why You’ll Love Working With Us

• High school diploma or equivalent
• Medical Assistant training from an approved technical school (required)
• Current Medical Assistant certification or an active LPN license (Alabama)
• At least one (1) year of experience in a primary care practice or value‑based care setting
• Strong communication skills, attention to detail, and a patient‑centered approach
• Ability to work independently and collaboratively