Principal Product Designer

JOB TITLE: Principal Product Designer

LOCATION: Remote, US

REPORTS TO: Head of Product Design

The Company:

Sunbit builds financial technology for real life. Our AI-native platform helps more people get to “yes” at the moments that matter with personalized offers, transparent terms, and no added consumer fees. In stores, practices and service centers across the country, Sunbit provides a fast, fair pay-over-time option. For everything else, the Sunbit Credit Card delivers a modern, no-fee credit experience managed in a powerful mobile app.

We are guided by people-centered values: Serve Others Before Self, Include Always, Connect Genuinely, Innovate for Good. These values shape how we build, how we support customers and merchants, and how we work with each other.

What makes Sunbit different is an AI-native infrastructure that runs through the full customer and merchant journey. Our interconnected AI systems power instant decisioning, streamline fraud checks with human-in-the-loop safeguards, and enable highly personalized offers at scale. The result is a quick, fair, and simple experience for consumers and merchants.

We pair this technology with inclusion and transparency. Sunbit delivers industry-leading approval rates — 90%+ in auto service and 85%+ in dental — while maintaining zero consumer fee-based revenue. It is a better way to serve people and merchants, proven at scale.

Today, Sunbit is available across a nationwide, in-person merchant network of 30,000+ locations spanning auto service centers, dental and optical practices, veterinary clinics, and other specialty services. We help teams say “yes” more often and help customers move forward with confidence.

The Role:

We’re seeking a Principal Product Designer to act as the strategic design leader for our Customer division. This role reports to the Head of Product Design and collaborates closely with the VP of Card and Customer Experience, and the Head of Product.

This isn’t just a design role- you’ll be the voice of the customer, shaping the end-to-end design of all card experiences, from the initial application to ongoing mobile and web usage. You will build and lead the user research function and influence key business outcomes for a high-growth company in a crucial new area of our business.

What You'll Do:

• Lead the Vision: Act as the strategic design partner to the VP of Cards and Head of Card Product, defining and executing a mobile-first design strategy to drive card acquisition and usage.
• Be the Customer's Voice: Build and scale the user research function within the Cards team. You'll implement systems for continuous qualitative feedback and conduct ad-hoc research to inform product strategy and roadmaps.
• Design End-to-End Experiences: Design for all card experiences, including the entire card application flow,, and all mobile and web card experiences, ensuring a seamless, responsive, and engaging design across devices.
• Drive Collaboration: Partner closely with the Cards and Customer Experience squads. You’ll deeply understand their KPIs and success metrics, ensuring your designs are aligned with business goals and user needs.

What You Bring to the Table:

• 7+ years of experience designing customer focused products.
• A seasoned product designer with a strong background in fintech or a similar fast-paced industry.
• A proven track record of leading end-to-end product design, from research and ideation to final execution and launch.
• The ability to act as a strategic partner, translating business goals into innovative and user-centric design solutions.
• Deep expertise in mobile-first design, with a strong understanding of what makes a great mobile experience.
• A collaborative leader who excels at building relationships and influencing stakeholders at all levels.
• Experience with user research methodologies and a strong commitment to a user-centered design approach.

Why Join Us:

• This is a unique opportunity to lead design for a major new product at Sunbit.
• You'll have the autonomy to build a new function, shape the design of a critical product from the ground up, and directly impact the company's growth.
• We offer a fast-paced, collaborative environment where your work will have a visible and meaningful impact on our business and our customers.

The Perks:

• Join one of LA’s fastest growing startups (2023), A Most Loved Workplace, #576 on the 2023 Inc 5000 list, and Forbes Fintech 50 (2024), #161 on Deloitte Technology Fast 500 list
• Mission driven + empowered + collaborative
• Competitive pay and stock options
• Unlimited PTO
• Health Insurance options including Medical, Dental, Vision, Life, EAP, FSA, & Maternity Leave
• Newly added HSA and Pet Insurance
• 401K Plan with Matching 
• Cell Phone Stipend 
• Team based strategic planning + Team owned deliverables

Core Values for Success at Sunbit:

• Serve others before self -  Lead with empathy and customer focus, empowering teams through servant leadership and strategic alignment.
• Own the impact - Drive accountability with data-informed decisions that deliver measurable outcomes and long-term value.
• Connect genuinely- Build trust across functions to align teams and drive effective collaboration.
• Act fast - Foster a bias for action through rapid iteration, smart risk-taking, and agility.
• Include always - Champion inclusivity by embedding diverse perspectives into design and team processes.
• Innovate for good - Create meaningful customer value by leveraging innovation to support Sunbit’s mission.

Sunbit is an Equal Opportunity Employer. We strive to provide a professional & welcoming workplace for all employees.

Recruitment Fraud Disclaimer

We’ve been made aware of fraudsters impersonating Sunbit employees during the hiring process. Please note that all official communication will come from an @sunbit.com email address, through our applicant tracking platform @sunbit.comeet-notifications.com or directly via LinkedIn. We will never ask for your age, Social Security number, bank account details, payment of any kind, or other unrelated personal information during the application process. Our hiring process always includes interviews, either by phone, zoom, or in person, before any offer is made.

If something feels suspicious, please contact us at hr@sunbit.com to confirm. We ask that you contact hr@sunbit.com only about potential instances of fraud. hr@sunbit.com does not reach our recruiting team directly. Your application directly through the posting is the best way to ensure that your candidacy is reviewed by our team. Due to the volume of applications, we will not respond to nor forward emails about your candidacy that are sent to hr@sunbit.com directly, and your email about your application will be deleted from our systems.

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