Product Catalog Administrator

*Dependent upon qualifications

Summit 7 is here to rise above the ordinary. The work we do here goes far beyond day-to-day projects - it further protects the US defense industrial base from cyber threats, fosters thought leadership, and creates growth opportunities. Our support staff, sales team and technicians are all coming together to make a difference. We also recognize that you're a person with life beyond work, that's why we invest in meaningful health and welfare benefits such as:

• Excellent health/dental benefits from BCBS/Ameritas
• See into the future with our luxurious VSP vision benefits
• Prepare for the long-haul courtesy of our 401k with company matching
• 10 days' vacation, 7 days sick time
• Bonuses and salary increase potential via our certifications plan

We do cool work here, defying expectations by simply being who we are - each of us makes an impact.

We are seeking a skilled and experienced engineering lead to join our team and play a critical role in ensuring the excellence of our technical support operations. You will play a pivotal role in enhancing our technical support capabilities, improving documentation, and collaborating closely with the engineering manager and other stakeholders to ensure seamless service delivery.

Duties and Responsibilities

• Maintain Product SKUs and Product Catalog data in ServiceNow (company CRM)

• Regularly load and update vendor data from various sources into ServiceNow and ensure it is free of errors and duplicates

• Create products, SKUs, etc. for Microsoft, Distributors, and other Partner products in collaboration with Product Management in support of Sales/Delivery/PMO/Finance activities

• Create and manage CRM product eligibility rules, product relationships (bundling), and product offering characteristics to enable efficient quoting and procurement processes

• Manage Pricing Lists/Rules (Microsoft, Distributors, Partners) in ServiceNow to ensure product pricing is consistent with company margin targets 

• Regularly analyze/maintain internal Microsoft/Partner/Summit 7 Product Catalogs and communicate changes in pricing, part numbers, availability, etc. to the field

• Protect the CRM data from loss and ensure it can be restored

• Work with company stakeholders to define KPIs, analytics, and reporting needs

• Create custom reports and dashboards to provide insights into the CRM/Invoice data

• Additional duties as assigned

Job Specifications

• Catalog & Price-List Expertise - Experience maintaining large software or hardware catalogs (Microsoft or similar), including SKU, pricing, and product lifecycle.

• CRM / Database Administration (3+ years) - Proven record keeping product and customer data accurate in platforms such as ServiceNow, Salesforce, or Dynamics; comfortable navigating relational data, running queries, etc.

• Project & Self-Management - Able to prioritize workload, make sound decisions independently, and keep multiple product catalog initiatives/tasks moving in parallel.

• Cross-Functional Collaboration - Effective at partnering with Sales, Finance, Procurement, and IT to maintain the product catalog and resolve data issues quickly.

• Understanding of data security, compliance, and governance

• Excellent problem-solving, communication, and project management skills.

• Highly proficient with Microsoft Office Suite, specifically Excel (X/VLOOKUPS, Pivot Tables, etc.)

• U. S. citizenship and the ability to pass an extensive background check 

Summit 7 Systems is an equal opportunity/ affirmative action employer and an alcohol and drug free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Summit 7 Systems requires background investigations. Any offer of employment is contingent upon the results of a reference/background check. We are a drug and alcohol-free workplace and require pre-employment drug screening.