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Product Support Analyst 3
Zirlen Technologiesorporated
Full-time
Remote
United States
Support
Product Support Analyst 3 -State Government Project
W2 Position - Contract - Remote (Austin, TX)
Need to Provide 3 References
REQUIRED :
8 years of Experience working with Texas Student Data System (TSDS) at LEA or vendor level
8 years of Experience in customer service, with strong communication skills.
8 years of Strong ability to work closely with cross-functional teams.
8 years of Excellent communication skills to effectively work with cross-functional teams.
8 years of High level of accuracy and attention to detail in all documentation tasks.
8 years of Experience in training other team members.
PREFERRED :
8 years of Familiarity with documenting software issues, release notes, and technical guides.
8 years Proven experience in creating clear, concise, and comprehensive technical documentation.
SPECIFIC SKILLS :
W2 Position - Contract - Remote (Austin, TX)
Need to Provide 3 References
REQUIRED :
8 years of Experience working with Texas Student Data System (TSDS) at LEA or vendor level
8 years of Experience in customer service, with strong communication skills.
8 years of Strong ability to work closely with cross-functional teams.
8 years of Excellent communication skills to effectively work with cross-functional teams.
8 years of High level of accuracy and attention to detail in all documentation tasks.
8 years of Experience in training other team members.
PREFERRED :
8 years of Familiarity with documenting software issues, release notes, and technical guides.
8 years Proven experience in creating clear, concise, and comprehensive technical documentation.
SPECIFIC SKILLS :
- TSDS Data Collections
- Application / Product Support
- Technical Support & Ticketing
- User Acceptance Testing (UAT)
- Defect Tracking & Resolution
- Technical Documentation & Release Notes
- Customer & Stakeholder Communication
If this opportunity aligns with your background and career goals, please respond with your updated resume and contact details to yuvaraj.m@zirlen.com You may also feel free to reach out at 972-455-8109
This is a remote position.
About Zirlen
Zirlen Technologies Inc, A Leading IT Services company, offering a wide array of solutions customized for a range of key verticals and horizontals. From strategy consulting right through to implementing IT solutions for customers, Zirlen addresses the entire IT space. As a diverse end-to-end IT solutions provider, Zirlen offers a range of expertise aimed at helping customers re-engineer and re-invent their businesses to compete successfully in an ever-changing marketplace.
Zirlen is a global management consulting, technology services and outsourcing company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Zirlen collaborates with clients to help them become high-performance businesses and governments.