Product Support Manager

About Blue Bird Corporation

Blue Bird (NASDAQ: BLBD) is recognized as a technology leader and innovator of school buses since its founding in 1927. Our dedicated team members design, engineer and manufacture school buses with a singular focus on safety, reliability, and durability. School buses carry the most precious cargo in the world – 25 million children twice a day – making them the most trusted mode of student transportation. The company is the proven leader in low- and zero-emission school buses with more than 25,000 propane, natural gas, and electric powered buses sold. Blue Bird is transforming the student transportation industry through cleaner energy solutions. For more information on Blue Bird’s complete product and service portfolio, visit www.blue-bird.com.

JOB SUMMARY

Responsible for achieving parts & service sales goals.  Liaison between Blue Bird Corporation and dealer / fleet parts and service departments.  Work with assigned dealer/fleet customers to develop, implement and execute Parts & Service Business Plans. Identify and report competitive market intelligence and customer feedback to drive business development opportunities.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Liaison between Blue Bird Corporation and its dealers in a specified geographic region.
• Assist dealers/fleet customers in developing an annual business plan designed to achieve or exceed the annual target levels
• Set sales and service business targets for dealers / fleet accounts and monitor performance metrics.
• Visit each dealer at least twice a year with most dealers being visited quarterly. Address dealer issues and concerns as required and/or develop action plans to resolve issues and concerns through assignment to other Blue Bird team members.
• Provide product, systems and sales training to dealers and end customers, as required
• As required facilitate new dealer start-ups and dealer closures
• Provide corporate with market intelligence to respond to competitive threats
• Monitor dealer/fleet service operations and policies to ensure they are adhering to Blue Bird standards including complete market coverage (including the use of mobile service vehicles and Authorized Repair Centers), technician training certifications and facility requirements
• Monitor dealer/fleet parts operations and policies to ensure they’re adhering to Blue Bird standards including sales per UIO, staffing, parts delivery, use of sales flyers and the participation in Blue Bird Corporate programs
• Manages and administers goodwill for the respective AOR assigned
• Develop and maintain healthy, professional and productive relationships with dealer/fleet personnel.
• Communicate & share lessons learned to improve dealer performance to benchmark standards.
• Provide pricing assistance to dealers as necessary to meet competitive situations while maintaining the required gross margins.
• Ability to handle diverse assignments simultaneously; work within deadline driven environment; Willing to work flexible hours often in excess of 40 hours/week.
• PSM to communicate and coordinate with the Aftermarket team on dealer/fleet initiatives to maximize the effectiveness of regional parts and service organizations.
• PSM will regularly communicate with the Regional Sales Manager (RSM)(s) to ensure prompt resolution of service issues maximizing customer service support and satisfaction levels.
• Experience selling replacement parts directly to dealers / parts distributors
• Excellent oral and written communication is required
• High level proficiency in Microsoft Office including Word, Excel, Power-Point, Outlook and have the aptitude to learn proprietary systems quickly such as LN and Power BI is required

KNOWLEDGE, SKILLS AND ABILITIES FOR SUCCESS

• Self-motivated, able to work in an environment with limited direct supervision
• Must be able to collaborate with co-workers in the field (Regional Sales Mgr., Director of Dealer Development, Field Service Engineer, Alternative Fuel Reps,) and at corporate (Customer Support Representatives and Blue Bird Management)
• Extensive sales or marketing experience in the automotive, medium/heavy truck or school bus industry is desirable
• Demonstrate a high level of energy, drive, enthusiasm, initiative, commitments, professionalism and a positive attitude
• Strong relationship building skills
• Ability to work proficiently on a cross functional team to achieve project goals
• Excellent people, time management, communication (verbal and written), customer service and interpersonal skills
• Problem solving, negotiation and facilitation skills
• Ability to understand and follow written and oral instructions, with acute attention to detail

BASIC EDUCATION AND EXPERIENCE REQUIRED

• Bachelor’s degree in business administration, Data Science, Engineering, Marketing or any other related field
• 3+ years of Regional/Territory sales management experience
  • If no degree, 8+ years of experience
• S. Passport and valid Driver’s license
• All candidates must be a U.S. citizen or permanent resident

WE VALUE

• Ability to anticipate and understand customer needs and provide guidance
• Excellent interpersonal and customer relationship skills to handle difficult and sensitive matters.
• Strong project management skills. Exposure to difficult or complex projects a plus.
• Ability to influence stakeholders
• Effective communication and ability to communicate complex details in a clear manner.
• Flexible workspaces and work hours to help you unleash the best you.
• Working in a collaborative team and balancing the needs of individual stakeholders while delivering corporate objectives.

INCLUDES

• Continued Professional Development
• Benefits including medical, dental and vision insurance, 14 paid holidays, vacation time and 401k matching

WORK CONDITIONS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Office environment and production environment
• Frequent travel required, approximately 50%
• Must work in a manufacturing environment with exposure to heat, cold and noise
• Fast-paced production area with moving objects and sheet metal
• Occasional periods of standing or sitting for extended periods of time
• You must wear appropriate PPE when and where required
• Frequent weeks working 40+ hours
• Frequent communication with people throughout the day

*The specific statements shown in each section of this description are not intended to be all-inclusive.  They represent typical elements and criteria necessary to successfully perform the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Blue Bird® is an equal opportunity employer and makes employment decisions on the basis of merit. We strive to have the best available talent in every job based on the Knowledge, Skills and Abilities each person brings.  Blue Bird is committed to compliance with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in Company operations and prohibits unlawful discrimination in all forms.

All candidates must be a U.S. citizen or permanent resident. Candidates must be authorized to work in the United States and will be required to provide proof of employment eligibility at the time of hire.

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