Product Support Technician
Sunbelt RentalsJoin Our Team!
Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition.
We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees.
As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to review our opportunities!
Job Description Summary
Position Responsibilities:
- Ensure Sunbelt Rentals technicians receive relevant, accurate, and timely responses to requests for assistance with equipment diagnostics and repairs
- Track and respond to incoming calls, requests, and tickets for assistance
- Provide proactive response to Diagnostic Trouble Codes (DTCs) and determine appropriate field team personnel for this interaction
- Leverage the use of applicable remote diagnostic, calibration, and programming technologies to fully understand and respond to technician issues
- Monitor and respond to telematics information per established guidelines to reduce breakdowns and costly repairs while improving the customer experience
- Update and utilize the team knowledgebase of probable solutions for each Diagnostic Trouble Code (DTC) by equipment
- Update and utilize the team’s central database of repeat failures that fosters the development, implementation, and administration of improvements to maintenance, repair, operational, and equipment manufacturing procedures
- Update and utilize the central database of supplier contacts
- Properly identify and document suppliers and manufacturers who are not able to meet established standards
- Pursue a strong and continually updated understanding of manufacturers’ mechanical, technological, and functional changes to equipment with an emphasis on telematics, diagnostic tools, and remote assistance capabilities
- Cultivate strong relationships with manufacturer support personnel
- Promote an environment of continuous improvement with all field, manufacturer, and Support Office interactions
- Provide relevant feedback for use in established reports that deliver essential information to support, field, and manufacturer personnel
- Provide vital communication to Sunbelt Rentals Product Support management, Regional, District, and Profit Center personnel on an ongoing basis
- Work cross-functionally across departments to develop and maintain best in class programs
Requirements:
Education & Experience:
- High school diploma or equivalent
- Minimum of 10 years’ experience as a construction equipment service technician with some jobsite experience (additional experience as foreman or service manager a plus)
- Extensive mechanical expertise and a comprehensive understanding of telematics, diagnostic tools, and remote intervention technologies
- Computer proficiency in MS Excel and Word.
- Excellent communication skills, with an ability to articulate issues and solutions in a clear and concise manner
- Ability to effectively communicate to all levels of the organization
- Demonstrated ability to affect positive change and to deliver results in a complex organization
- Up to 25% travel
- Trade school preferred
- Experience with Wynne and SharePoint preferred
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. Please visit https://www.sunbeltrentals.com/careers/ for more information on our benefits and to join our Talent Network.
Sunbelt also provides a comprehensive benefits package to its full-time employees. This package includes:
Health, Dental and Vision plans
401(k) Match
Volunteer time off
Short-term and long-term disability
Accident, Life and Travel insurance, as well as flexible spending
Tuition Reimbursement Options
Employee Assistance Program (EAP)
Length of Service Awards
You will become eligible for benefits on the first of the month following 30 days from your start date. Sunbelt offers team members the following paid time off from work, subject to Sunbelt’s policies (unless specified in a collective bargaining agreement):
12-25 vacation days depending on years of service
5 sick days
6 holidays
2 half day holidays
2 floating holidays
1 inclusion day
1 volunteer day
Gear up for an exciting career!
Sunbelt Rentals supports service members. Veterans encouraged to apply.