Project Manager, Support Services

Project Manager, Support Services

Position Profile

Independently, or under the general direction of a Senior Project Manager, manages high-priority projects that require significant resources and cross-functional collaboration. Serves as the primary point of contact from contract award through steady-state operations. Interfaces with all impacted areas, including internal teams, external stakeholders, and third-party vendors. Ensures compliance with established processes and policies. May provide status updates to executive management (internal and external) on project progress.

Job Duties and Responsibilities

• Review project proposals, contracts, and Statements of Work to determine timelines, budget constraints, procedures, staffing needs, and resource allocation.
• Develop work plans and staffing strategies for each project phase; coordinate recruitment or assignment of project personnel.
• Collaborate with project staff to outline work plans, assign responsibilities, and define scope of authority.
• Direct and coordinate project activities to ensure timely progress within budget.
• Prepare status reports and adjust schedules or plans as needed; deliver project reports to management, clients, and other stakeholders.
• Coordinate activities among internal resources, regulatory agencies, third-party contractors, suppliers, service providers, and customer teams.
• Adhere to and apply the Ricoh Methodology Framework.
• Perform other duties as assigned by PMO Management.

Qualifications

• Bachelor’s degree preferred, or equivalent experience in a related field.
• 3–5 years of project management experience.
• PMP certification or ability to obtain certification within one year of hire.
• Ability to travel domestically up to 50%.
• Valid driver’s license required.

Knowledge, Skills, and Abilities

• Strong presentation skills for clients and senior management.
• Problem-solving ability to address complex issues with limited standardization.
• Ability to interpret instructions in various formats (written, oral, diagram, schedule).
• Advanced proficiency in MS Office Suite, including MS Project, Excel, and PowerPoint.
• Ability to create, maintain, and publish comprehensive project performance reports.

Working Conditions and Physical Demands

• Remote work capability required.
• Ability to travel up to 50%.
• Reasonable accommodations available for individuals with disabilities.
• Frequent use of hands and fingers; ability to reach, talk, and hear.
• Moderate noise level in work environment.
• Occasional lifting/moving of up to 25 lbs; close vision required.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.