Quality Assurance Administrator (WMS2) – Olympia

Our vision is to ensure that “All Washington's children and youth grow up safe and healthy, thriving physically, emotionally, and educationally, nurtured by family and community".

Job Class: Quality Assurance Administrator (WMS2)

Location: Olympia, WA
Closes: Wednesday, July 29, 2026
Salary: $95,568 – $119,460 Yearly.

The Department of Children, Youth and Families (DCYF) is looking for a Quality Assurance Administrator that will have a statewide role of development, management, and oversight of the quality assurance program for Juvenile Rehabilitation’s (JR) residential programs. This position provides strategic planning around model fidelity and performance improvement. This position currently supervises three Quality Assurance Managers with the potential of additional direct reports related to quality assurance, as the Performance Improvement portion of this division is developed.

Click here to learn more about DCYF.

The Opportunity:
You'll lead a dedicated team of Quality Assurance Managers. We're a collaborative, mission-driven division, where quality assurance, training, policy, and intervention all work side by side. You'll provide expert consultation directly to JR leadership, superintendents, and program administrators, and your analyses will inform executive-level decisions statewide. The position is based at our Olympia headquarters at 1500 Jefferson St. SE, with a Monday–Friday, 8:00 to 5:00 schedule. We support flexibility through telework and flextime, balanced with periodic statewide travel to observe our residential programs in person. What makes this role stand out is the combination of strategic influence and genuine purpose. As JR's subject matter expert on our residential treatment model, you'll often work in new and evolving territory, with room to innovate rather than just follow precedent. If you want a leadership role where quality assurance directly strengthens the safety, consistency, and effectiveness of services for young people, we'd love to hear from you.

Some of what you'll do:

• Provide ongoing quality assessments (Environmental Adherence and other relevant assessments) to ensure effective implementation and sustained adherence to JR’s residential treatment model across all residential programs.
• Design, develop, and monitor standards, assessment tools, and evaluation processes related to JR’s residential treatment model and its various modes of service delivery.
• Provide technical assistance and oversight of programmatic consultation for Superintendents, Regional Administrators, and Community Facility Administrators.
• Supervise and support the professional development of Quality Assurance Managers.
• Develop performance measures for JR and establish processes for data collection, analysis, and reporting.
• Analyze data and prepare reports to inform management decisions and improve service delivery processes.
• Maintain and model the highest level of competency in JR’s residential treatment model, including the ability to demonstrate fidelity across all modes of service delivery.

Required qualifications:

• A Bachelor’s degree in Social Sciences, Social Services, Public Administration, or a closely related.
• Five years of professional experience in a social service setting, particularly related to quality assurance of therapeutic environments in secure settings.
• Advanced knowledge and experience in juvenile justice, including evidence-based prevention and intervention methods, the juvenile justice continuum of care, and the role of quality assurance in treatment programs.
• Professional experience applying, monitoring, or evaluating evidence-based practices within residential, behavioral health, or juvenile justice settings.
• Experience supervising professional staff and supporting staff development related to program standards, assessment reliability, and quality assurance practices.
• Experience developing or implementing program standards or fidelity monitoring processes.
• Experience analyzing data, applying basic inter-rater reliability practices, and preparing reports for leadership decision-making.

Knowledge of:

• JR’s residential treatment model and other evidence-based interventions used within juvenile justice settings
• Evidence-based programs designed to reduce recidivism.
• Statewide performance management practices, guidelines, and reporting expectations.
• Best practices for addressing adolescent behavioral health needs.
• Quality assurance principles, fidelity monitoring, and methods for evaluating the effectiveness of evidence-based treatment models.
• Basic statistical concepts and data interpretation.
• Strategic planning, system development, and organizational improvement processes.
• Relevant RCWs and WACs governing juvenile justice.
• Cultural competency.

Skills and Abilities:

• Communicate clearly and effectively in both written and verbal formats, including the ability to present complex information in a professional and objective manner.
• Build and maintain effective working relationships with diverse groups, agencies, and stakeholders.
• Interpret and apply research, best practices, and emerging literature to inform program development and quality assurance.
• Provide expert consultation and guidance on evidence-based practices and quality assurance systems.
• Support staff development, coach teams, and ensure reliability and consistency in assessment and quality assurance processes.
• Analyze data, identify trends, and translate findings into actionable recommendations for leadership.
• Apply cultural responsiveness and equity-focused practices in program development and service delivery.

In addition to those required qualifications, our ideal applicant will also have some or all of the following:

A Master’s degree in Social Sciences, Social Services, Public Administration, or a closely related field and five years of professional experience in a social service setting, particularly related to quality assurance of therapeutic environments in secure settings.

OR

Seven years of professional experience in a social service setting, particularly related to quality assurance of therapeutic environments in secure settings.

How do I apply? 
Complete your applicant profile and attach the following documents:

• Letter of interest describing how you meet the specific qualifications for this position.
• Current resume detailing experience and education.

Supplemental Information:

The Department of Children, Youth, and Families (DCYF) is committed to Washington’s children and youth growing up safe, healthy, and thriving. We invite all candidates to join us in our mission to create a diverse and equitable workplace that reflects the communities we serve.  If you are excited about this role but you believe that your education and/or experience might not align perfectly with every qualification in the job posting, we encourage you to apply anyway.
 

The Department of Children, Youth, and Families (DCYF) is an equal opportunity employer and does not discriminate on the basis of age, sex, marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained service animal by a person with a disability.
 
 

Applicants selected for an interview are required to pass a national fingerprint background check and complete a questionnaire mandated by the Prison Rape Elimination Act (PREA) inquiring about any sexual misconduct. Information from the background check will not necessarily preclude employment but is considered in determining the applicant's suitability and competence to perform in the job.

This position requires at least two years of driving experience and a valid driver’s license.

If you have any questions pertaining to this recruitment or if you would like to request an accommodation throughout the application/interview process, contact the Talent Acquisition Specialist. If you're experiencing technical difficulties creating, accessing or completing your application, call NEOGOV toll-free at (855)524-5627 or email support@neogov.com.

Persons needing accommodation in the application process or this announcement in an alternative format may call the Telecommunications Device for the Deaf (TDD) at 360-664-1960.

Applicants who meet the minimum qualifications and wish to claim Veteran's Preference MUST attach a copy of their DD214, NGB Form 22 or Predischarge Certification (issued not more than 120 days prior to End of Term of Service (ETS) by date of submission).  If claiming preference based on Predischarge Certification, individual will be required to provide their official discharge documentation, such as a DD form 214, NGB form 22, or equivalent, within 30 days after the date of discharge. Please blackout (redact) the social security number before attaching any documents. For additional information on Veteran's Preference and guidance on how to determine if you are eligible, click here.

DCYF participates in the federal E-Verify program. The selected candidate must provide proof of identity and authorization to work in the United States, consistent with E-Verify requirements, on their first day of employment.

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