We are sharing a specialised part-time consulting opportunity for customer success and support workflow professionals experienced in reviewing customer success documents, support materials, ticket analysis summaries, knowledge base resources, onboarding materials, customer health reports, spreadsheets, slide decks, and presentation-ready customer experience artifacts for accuracy, rigor, clarity, and domain quality.
This role supports current and upcoming remote consulting opportunities focused on customer success artifact review, support workflow evaluation, rubric-based assessment, document and spreadsheet review, slide deck quality review, structured feedback, and high-quality project execution. Selected professionals will evaluate AI-generated work products and apply subject-matter expertise to identify factual, analytical, customer-facing, aesthetic, and presentation issues.
Key Responsibilities
Professionals in this role may contribute to:
Customer Success Artifact Review
- Evaluate AI-generated documents, spreadsheets, and slide decks involving customer success, onboarding, adoption, account health, renewal planning, churn risk, customer engagement, and customer experience reporting
- Review customer success materials for accuracy, completeness, rigor, clarity, and practical relevance
- Assess whether recommendations are realistic, measurable, and aligned with the stated customer or business context
- Identify inaccurate assumptions, unclear customer logic, incomplete analysis, weak recommendations, or poor linkage between customer data and proposed actions
Support Workflow & Service Quality Evaluation
- Review materials involving support workflows, ticket tagging, response templates, escalation paths, knowledge base content, support metrics, CSAT, NPS, and customer feedback summaries
- Assess whether support materials are clear, useful, professionally written, and appropriate for customer-facing or internal audiences
- Evaluate spreadsheets, dashboards, account summaries, QBR materials, service quality reports, and executive-facing recommendations for rigor and usability
- Provide clear written feedback that improves customer success and support artifact quality
Spreadsheet, Document & Presentation Quality Review
- Review spreadsheets for structure, logic, calculations, formatting, usability, and consistency
- Assess slide decks for organization, visual clarity, executive readability, and presentation quality
- Identify factual, aesthetic, formatting, and presentation errors across Microsoft Office and Google Workspace files
- Apply consistent review standards across documents, spreadsheets, and slide decks
Ideal Profile
Strong candidates may have:
- 5+ years of relevant professional experience in customer success, customer support, technical support, customer experience, account management, onboarding, implementation, renewals, customer education, or related work
- Native or professional fluency in English
- High proficiency in Microsoft Office and Google Workspace
- Strong experience with Google Slides, PowerPoint, Excel, Google Sheets, Word, and Google Docs
- Ability to evaluate documents, spreadsheets, and slide decks with strong attention to detail
- Excellent written communication skills and ability to provide structured feedback
- Ability to work independently in a remote, project-based environment
Educational Background
- Academic backgrounds in business, communications, information systems, marketing, psychology, customer experience, analytics, or related fields may be relevant
- Advanced degree from a reputable institution may be valuable
- Professional training in customer success, customer support, customer experience, account management, onboarding, or service quality may also be relevant depending on project scope
Nice to Have
- Master's degree, MBA, CXPA credential, Gainsight certification, customer success certification, or comparable customer experience-related credential
- Experience creating or reviewing onboarding plans, QBR decks, customer health reports, renewal materials, support dashboards, ticket analysis summaries, knowledge base articles, escalation guides, or customer-facing communication
- Familiarity with tools such as Salesforce, HubSpot, Gainsight, Zendesk, Intercom, Freshdesk, ServiceNow, Jira, Looker, Tableau, or comparable customer success and support platforms
- Experience reviewing presentation decks for clarity, polish, and customer-facing communication quality
- Strong ability to evaluate both customer success substance and visual/presentation quality
Why This Opportunity
- Apply customer success and support workflow expertise to structured remote evaluation work
- Review high-quality documents, spreadsheets, and slide decks across onboarding, customer health, support quality, retention, and customer experience topics
- Contribute to accurate, rigorous, and professionally presented customer success materials
- Use your customer experience judgment and communication skills to improve artifact quality
- Remote structure with competitive hourly compensation
Contract Details
- Independent contractor role
- Fully remote with flexible scheduling
- Eligible professionals may be based in approved project locations depending on project needs
- Project commitment may vary depending on availability and scope
- Competitive rates between $70–$110 per hour depending on expertise and project scope
- Weekly payments via Stripe or Wise
- Projects may be extended, shortened, or adjusted depending on scope and performance
- Work will not involve access to confidential or proprietary information from any employer, client, or institution
About the Platform
This opportunity is available through 24-MAG LLC. We connect experienced professionals with remote consulting opportunities across technical, evaluation, and project-based workstreams.
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