Remote Senior Systems Support Engineer
Jobgether
Full-time
Remote
United States
Support
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Systems Engineer - REMOTE. In this role, you will provide exceptional customer service and technical support for mission-critical systems that enhance security and operational efficiency. You will play a key role in supporting the Integrated Tracking System (ITS) and Digital Mail Modernization (DMM) environments within a secure government context. Your expertise will drive improvements in operational readiness and compliance with cybersecurity regulations, ultimately shaping a more productive workforce.
Accountabilities
- Provide Tier III technical support for ITS, DMM, BearTracks, and WebDOX applications
- Support front-end application troubleshooting for user interface issues
- Troubleshoot complex system and application issues escalated from support teams
- Monitor system health and performance metrics to ensure operational readiness
- Coordinate with engineering and DevOps teams for software updates and issue resolution
- Support cybersecurity compliance and Authority to Operate (ATO) activities
Requirements
- Active Top Secret security clearance
- 10+ years of experience in systems engineering or Tier III IT support
- Experience with DoD or DISA customers
- Strong background in backend system administration and cybersecurity
- Proficient in PowerShell and Python for automation tasks
Benefits
- Flexible work schedule
- Opportunities for professional development and certifications
- Collaborative remote work environment
- Health, dental, and vision insurance
- Paid time off and holiday schedule
Why Apply Through Jobgether?
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
#LI-CL1
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.